Computer laptop Windows 7 won't turn off completely

6 months ago, I bought a new laptop with windows 7 64 bit installed. has worked well until 2 weeks ago. whenever I stopped, she stays on the screen of closing until the battery is flat. When I turn the back says windows has recovered from an unexpected shutdown. any ideas coz im all that?

Hello

Try following the s method provided below and see if it helps:

Method 1:

It may be that a third-party application is causing this issue. Put the system at boot. Follow the steps mentioned in the article given below to configure the system to boot and check.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135     

Note: Once you have finished installing, follow step 7 article to start on normal startup.

Method 2:

You can't do a computer that runs Windows 7 stops or sleep

http://support.Microsoft.com/kb/977307

Also, try to run the troubleshooter of performance and check if it helps.

http://Windows.Microsoft.com/en-us/Windows7/open-the-performance-Troubleshooter

Method 3:

Also check the event viewer

Event Viewer is a tool that displays detailed information about important events on your computer.

http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

Hope this helps,

Tags: Windows

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