Computer laptop Windows 7 won't turn off completely
6 months ago, I bought a new laptop with windows 7 64 bit installed. has worked well until 2 weeks ago. whenever I stopped, she stays on the screen of closing until the battery is flat. When I turn the back says windows has recovered from an unexpected shutdown. any ideas coz im all that?
Hello
Try following the s method provided below and see if it helps:
Method 1:
It may be that a third-party application is causing this issue. Put the system at boot. Follow the steps mentioned in the article given below to configure the system to boot and check.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: Once you have finished installing, follow step 7 article to start on normal startup.
Method 2:
You can't do a computer that runs Windows 7 stops or sleep
http://support.Microsoft.com/kb/977307
Also, try to run the troubleshooter of performance and check if it helps.
http://Windows.Microsoft.com/en-us/Windows7/open-the-performance-Troubleshooter
Method 3:
Also check the event viewer
Event Viewer is a tool that displays detailed information about important events on your computer.
http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer
Hope this helps,
Tags: Windows
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Salvation;
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To start in safe mode follow the link given below.
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http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
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http://Windows.Microsoft.com/en-us/Windows7/system-restore-frequently-asked-questions
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Amrita M
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
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DOMIf you are sure that the problems began immediately after installing a Windows Update, use the free support of MS here:
Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates. MS - MVP - Elephant Boy computers - don't panic! -
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