Computer stops connecting to Internet using the Quicken or Google Earth software

Original title": when you use Quicken or Google Earth software, my computer turns off when you connect to the internet, then I turn on the system and its fine until I try to use Quicken to update my files.

I use windows xp and a gateway computer

Hello

1. you receive an error message when you try to use the software Quicken or Google Earth?

2. have you made any changes to system settings before the show?

Try the methods provided below and see if they help to resolve the issue.

Method 1:

Perform a clean boot:

http://support.Microsoft.com/kb/310353

How to configure Windows to use a Normal startup state

After you have used the boot is a way to solve your problem, you can follow these steps to configure Windows XP to start normally.

(a) click Startand then click run.

(b) type msconfigand click OK.
The System Configuration utility dialog box appears.

(c) click on the general tab, click Normal Startup - load all device drivers and services, and then click OK.

(d) when you are prompted, click restart to restart the computer.

Method 2:

You can uninstall and reinstall applications (software Quicken and Google Earth) and then check if the problem persists.

To uninstall a program click on the link below.

How to change or remove a program in Windows XP

http://support.Microsoft.com/kb/307895

Method 2:

This problem may also occur due to the infection of virus/malware on the computer, you can download and run a full scan using Microsoft Safety scanner and check if this is useful to resolve the issue.

Microsoft safety scanner

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note:

The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

In case you do not have any software Antivirus on the system, then you can download Microsoft Security Scanner which is a free software provided by Microsoft.

http://www.Microsoft.com/en-us/security_essentials/default.aspx

Check the event viewer for any error message.

http://support.Microsoft.com/kb/308427

Tags: Windows

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