Computer stops when trying to start a video

Original title: husband's Vista, the computer turns off when you try to run a movie any.

We cleaned the computer, put in a new card video, checked all the power settings and power cord, the fan works fine. the computer is a gateway on a vista running years, Helppppppppppp

Hello

1. you remember to make changes to the computer before this problem?
2. you receive an error during or before the computer stops?
3. facing this problem when executing online videos or videos stored on your computer?

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you perform a clean boot and check.
To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135

After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

Also run memory diagnostic tool: http://windows.microsoft.com/en-US/windows-vista/How-do-I-know-if-my-computer-has-a-memory-problem

Thank you

Tags: Windows

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