Computer hangs when trying to close

I have Windows Vista Home Premium 32 bit SP1. When I click Start the small arrow and then SHUT DOWN, everything seems to go ok until it reaches STOP then the trouble began. The small circle begins to spin with CLOSING down beside it, this happens to anylength of time you want to leave. The longer I let it run as if it was about 20 minutes. Then it closes manually. The restart of the inlet screen saying it something like the computer was incorrectly closed and many options to get the PC going again. Can someone please. If it is a hardware problem, I have an extended warranty from where I bought it.

Hello

Method 1

Check if the problem persists in safe mode.

Start your computer in safe mode

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

Restart the computer to return to normal mode

Method 2

If the problem does not persist in safe mode, and then try the step below

It is possible that some third-party programs installed on the computer is at the origin of the slow shutdown process.

I suggest that you perform a clean boot and check.

To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

See also :http://windows.microsoft.com/en-US/windows-vista/Optimize-Windows-Vista-for-better-performance

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    Welcome to the Microsoft Answers Forum!

    I suggest you try this method and check if it is helpful

    Method 1:

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