connection Bluetooth with the mobile phone cannot be established

HP pavilion laptop g6 with windows 7.

connection Bluetooth with the mobile phone cannot be established, all drivers were dated until, when it is associated with my phone samsung smart, driver downloads and everything is ready for use.but when click the smart phone

It shows offline and it said no device ID is given,

What to do, please help

my portable BT device is defective? or some other problem, has also tried to connect other phones too, but same problem.

Rgds,

Hello

I just want if sure that you have the right driver installed from this first link provided in the answer from the Support Engineer. If you click this link, then clikc the first option 'Use the device in Windows 7 Troubleshoot utility' need you a paragraph with a link to the appropriate driver.
I will link here just to make sure.
It's the right driver you need. Please verify that this is the one that you have installed and do we know the results.

Tags: Windows

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