Consumer ir device does not not on HP laptop and windows that do not open except in safe mode

I had problems since late April and early May.  I have a high tower of HP Pavilion dv6.  When you try to start, the computer will show the Windows logo then a disappearance back quick page, then to the boot in safe mode prompt. I deleted everything that has been added since April with the exception of ITunes. I did a search of system and found that the infrared device consumer does not work.  I read a few posts, but do not seem to be able to try the suggestions around turning off windows system updates since the trouble began.  Is my only option the total system restore?  How can I get that since nothing came with the computer?

Hello

Thank you for the reply back, I suggest that you contact HP support and answer if the problem is solved and please do not hesitate to answer, in the case where you are facing in the future other problems with Windows.

Tags: Windows

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