Continuation of the thread in default M14x hinge

As the other thread relating to defects with hinges M14x manufacturing was close I think it's a good idea to open another for others M14x owners have the possibility to document these issues.

Dell has had problems with their laptop more small hinges in the past (M11x), its well documented and hundreds of entries can be found on the internet. I think that the problem of hinge M11x got only fixed so many people 'complain' that Dell had to step up to the plate and admit that it was at fault. I think the same thing has to happen here, with this problem of hinge M14x. I sincerely hope that Chris M has not closed the previous thread to prevent the other ERS M14x documenting their problems.

This can be a local problem, where the defective items have been sold, my son has a R1 M14x who is at least 18 months old he uses it everyday for homework, games and the hinge that is perfect, that my sister had an R2 M14x for about 1 week after they have been released and it perfect also We are in Australia, that is why I asked where the items were sold.

Very good idea Telsa1856 has all small packages designed to solve this problem - please person at Dell is listening :)

If possible could keep us this thread only to new hinge problems M14x and not badmouth dell or 'complain too much', we might have a better chance of remaining wire open in this way.

Soon everyone and good luck with your M14

It is not a manufacturing defect. It is considered by the legal team of Dell and Alienware team wear. Dell will fix these out of warranty M14x hinges for free. You will need to use the "warranty" repair service. This policy does not change regardless of the number of threads is started.

Q: why Dell repair the M11x to 6 months outside the purchased warranty period but not other laptops Alienware?
A: the hinges on other laptops Alienware Mx were built differently the hinges on the M11x. The M11x was wrong. We covered this one. According to the Alienware product team, other laptops have no failures systemic hinge. This is based on the total sold based on the number of complaints of the hinge. But, as any material that is under constant duress, he tired due to General wear. We do not define a failure of hinge as materials and manufacturing defects. All the other laptops Alienware must comply with the restrictions of the policy of tear and wear of Dell.

Q: the technician on site said that the hinges are a manufacturing defect?
A: a technician on site can't take a policy decision of Dell. He cannot define a 'manufacturing defect '. All he can do is to replace the parts that we tell it to replace. We decide whether or not a manufacturing defect is.

Q: I bought the warranty against accidental damage Alienware, Dell should solve these hinges!
A: that covers accidental damage Alienware?
Cutlery =.
* Liquid spilled on or in the unit
* Drops, falls, and other collisions
* Overvoltages

Not covered.
* Intentional acts of damage caused by you or by someone else
* Fire
* The theft or loss
* Normal wear and tear (hinges, twisted adapter wiring, keys on the keyboard)
* Consumables (batteries, LED)

Tags: Dell Products

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