copying files BACK sceen.

My laptop does not start because Windows cannot start due to a missing/corrupted file. I get this msg of error on System32/config missing or corrupt.

I went to the Microsoft site and followed the instructions, but I messed up, and when I tried again, I got a message "the file already exists." I tried to rename the file to copy files worms, but that did not work.

Now I think just do a system restore, but I don't want to lose my files.

Did anyone here know if it is possible to copy my document to a flash drive files to the MS-DOS or the black screen?

Any suggestion would be appreciated.

Hi Pantechmatrix,

  • You have the Windows XP disc?
  • What is you receive the exact error message?
  • Have you tried to start the computer in safe mode and check?

You wouldn't be able to copy files to a USB flash drive since MS DOS from the recovery console.

However if you have a Windows XP disc, you can perform a repair of Windows XP installation by following the steps outlined in the article below and follow method 2. Check back later if it helps you to solve the problem.

http://support.Microsoft.com/kb/978788

Also, make sure you uninstall the latest service pack and the latest version of internet Explorer on the computer if the Windows XP disk contains an older version of Service pack. (For example if you have Windows XP with Service Pack 2 on the drive and you have installed Service pack 3 is installed, remove Service pack 3 computer before doing a repair install)

Access the links below and follow the steps to uninstall the Service pack and Internet Explorer.

http://support.Microsoft.com/kb/950249

http://support.Microsoft.com/kb/917964

I hope this helps. Let us know the results.

Thank you and best regards,

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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