Could not download all files

Hello

I can't download files from internet.  I tried to use firefox 17.0.1 and internet explore 8.0.7601.17514 and none work.  It seems as if the file downloads I get the dialog box and icon, but it says cancelled under the icon.  I try to run anyway, but nothing appears.  Please help I am using windows 7 Home premium.  I can not download files.  I tried to recover a portion of the repair of files, but they do not work or the other.

Thank you

Nancy

Hello

Please report the problem to Microsoft Communities.
The problem description, I understand that you are not able to download files. Provide the following information for a better understanding of the issue:

1 did you do changes on the computer before the show?
2. you are using a third-party security software?
3A this works much earlier?

4. what web browser do you use?

Follow these methods.

Method 1: Follow these steps:

Step 1: Start the computer in safe mode with network and check if the problem persists.
Reference:

Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
 
Step 2: If the problem does not persist in SafeMode with network, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.
Reference:
How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8: http://support.microsoft.com/kb/929135
Note: After completing the steps in the clean boot troubleshooting, follow step 3 of the link to start the computer to a Normal startup mode.
 
Method 2: Temporarily disable the security software.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

 
We suggest you do the following in internet explore:
a. in internet options on the Security tab, select download file.
b. optimize Internet Explorer.
Reference:
How to optimize Internet Explorer
Note: The feature reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings
 
Hope this solves the problem. If the problem persists, you can write back to us and we will be happy to help you further.

Tags: Windows

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