Could not import the user with Exchange 2003 to unity 4.0.1

We had a user leave and come back 2 weeks later. Its AD account has been maintained, but his e-mail and voice mail have been removed. When we activated its AD account and created a new box of e-mail, it can operate on the network and Outlook. However, the unit 4.0.1 it can not see when I try to create a voicemail for her using "import of exchange functionality. Anyone know why or how to fix this?

Geoff

It is likely that the unity of this user properties are always on account of the AD and the unit won't you not re-import them because he thinks they're alread a Subscriber. If you had deleted them as a Subscriber first before deletion of their AD box so it wouldn't be a problem - but assuming that wasn't the case I guess that this is your problem.

The best way to proceed is to pop open the tool Global Manager of Subscriber in the warehouse of tools on your desktop. Navigate to the server of the unit you want and right click and select 'Import users' in the dropdown menu drop-down. The import users dialog box, navigate to the folder AD in that the user is and right click on them - if the option ' remove subscribed real estate "appears, select it and they will be 'cleaned '. Then you can right click on them again and import them (or do through the SA at this point if you really want to).

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