Could not perform update

I have a microsoft windows hp and I had an update like 5 months ago, and he said "we couldn't complete the update Undoig changes do not turn off the pc" how to fix this?

Hello @Blake_watkins,

Thanks for the quick response!

Try to perform a hard reset.  If this does not help, you may need to perform a System Recovery, to put the computer laptop back to factory settings.

I hope this helps.

Kind regards!

Tags: Notebooks

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