Crash & burn... my phone it restarted auto / lost win7 * help *.

I can't upgrade to windows 7, I have all one downloads updates but thanks to "Murphy."  I inserted a mini disc download for a camera & of course a Trojan virus.  I thought that Norton Suite he prepared me and got rid of him.  next day, my laptop crashed.  You guys can help me get back windows 7? many more exemplary files but none back me to 7...

Hello

Please contact Microsoft Community.

I understand that you are unable to get into Windows 7.

I will definitely help you with this.

I suggest you go through the links below:

See the links below and go through the recovery option to start the computer again in Windows 7.

What are the system recovery options in Windows?

http://Windows.Microsoft.com/en-us/Windows/what-are-system-recovery-options#what-are-system-recovery-options=Windows-7

Repair & recovery

http://Windows.Microsoft.com/en-us/Windows/repair-recovery-help#repair-recovery-help=Windows-7&V1H=win8tab1

I hope this helps. Please post back with the State of the question and we will be happy to help you further.

Tags: Windows

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