Creating an eFax - only option account available paid account

Setting up my new JO 8600 Plus I created an efax account, expecting to set up the free account available with 20 free faxes and outbound per month. It seems that a paid for premium account has been set up.

I sent efax to say there is an error immediately please cancel account and refund all expenses.

they responded to cancel I had to call. I tried in vain to call the UK number every time through a loop. I sent another email asking for a recall. I tried to call again to reach a man only when I tried to upgrade or buy a product.

They gave me a reference number for the call 06344113 and said that they would transfer me to customer of level 2. subsequently another human being responds and as soon as I gave my number to efax 441133010223

the phone went dead again.

Seriously I'm not happy about it. In all honesty, it wasn't easy to find an e-mail account of support on the site of HP to escalate the problem be if any help gratefully received

Jon

Hi Jon,

The HP Officejet Pro 8600 provided with an analog fax card, it is not affiliated with eFax on any matter and not provided with any plan of eFax free, it is not provided with any option of eFax in the screen of the printer or the HP software.

Only marked as eFax below HP devices are supplied with an eFax free account and include the eFax app in the printer control panel:

http://support.HP.com/us-en/document/c02814760

You can find the printer specs below:

http://support.HP.com/us-en/document/c02858465

You can contact eFax by following the information below:

http://en.eFax.com/eFax_cs

Once more, those are not affiliated with HP anyway, if you registered on the eFax website, you will need to contact them directly.

Hope that helps,

Shlomi

Tags: HP Printers

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