Creating cloud App work does not correctly

Creating cloud App is installed on my computer, but the window is empty when I open it. I use PS on Windows 10 CC. (If the information system in Photoshop says it is on Windows 8) All updates are underway.

Please see the links below.

Hope this will help you.

Kind regards

Hervé Khare

Tags: Adobe

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    20/03/15 14:11:32:448 | [TRACE] |  |  |  |  |  |  | 3964 | Using manually set proxy on the computer - localhost:3128

    20/03/15 14:11:32:448 | [INFO] |  |  |  |  |  |  | 3964 | The file to download is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati our =<-authorization data > < consumerAccessToken > eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY 2VyIn0.eyJpZCI6IjE0MjY4NjA2ODcxNjctMzMwOTE5MzktZTg5Ny00Yjc2LWJmZjMtYTE1NDBjNThiZTA4IiwiZHR pZCI6IjE0MjY4NTkxMTI4NDQtYzlkMWJmYWItYmQ5NC00NTI4LWEyNTgtOGQ5MjI5ODhkYTczIiwic2NvcGUiOiJvc GVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHl wZSIsImMiOiJodXBNUnczUzMrT0ZDNEJvK2pNVTJRPT0iLCJydGVhIjoiMTQyODA3MDI4NzE2NyIsInN0YXRlIjoie 1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnV sbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjg2MDY4NzE2NyIsImV4cGlyZ XNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiI2RDU5MTVGMzU0RUNCNzQ3MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWV udF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY4NjA2ODcxNjctMTU4ZGIxMTUtMWM5OC00Z TZhLTlmMmUtNTFmNWNlNjZmMjc4IiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.DDrPx7oxUQc6qGd_s1Z5OqP5KC5f9z mBNrUVAqSvB-vAeubnBf_pgkI0Kcu3cof_6_mbBICgF5r5Xe6kam3SkuobFkowpVWdxZ8wbM0idVajdRntcsyW9aeg 96bU35bu3lFQDMC9zwtbBtP7YHcVwdmfTJHzrLyXvi32Q7nDrnRL9HEh3vXshmmYzsLXgxC7zhTq3pzmw8eImO6Ep7 2_e5RMf3SzOr2lyhxSaNPGv0MtOj9CMDh_3eC7bncSIwUqYvrgmZZkVes0w8gTv_BqpXHAfjEk9chpWcaazFxY-cLD ccGbnm_Yop_uJ2Krb0DyCFrbCsiAzNVTB-S56aNYzA < / consumerAccessToken > < / authorization data > & clie ntID = acc_desktop & contextKey=6D5915F354ECB7470A4C98A4@AdobeID & producerId = ccui_mktg

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    20/03/15 14:11:32:449 | [INFO] |  |  |  |  |  |  | 3964 | Preference: The customer put the preference for single stream download

    20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | Validation of preference for startAddress = 0 and bytesToDownload = 0 for fileSize = 0

    20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | The attributes of the directory file - C:\Users\xxxxxxx\AppData\Local\Temp\\ is 8208

    20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | File does not exist in the C:\Users\xxxxxxx\AppData\Local\Temp\\{BD74C69A-E665-4566-8227-E4D487D73604}.aamdownload

    20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | the file size to extend is 0

    20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | number of segments created 1

    20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | who runs the thread (4176)

    20/03/15 14:11:32:451 | [TRACE] |  |  |  |  |  |  | 3964 | ID of the thread for the file serializer is 4176

    20/03/15 14:11:32:451 | [TRACE] |  |  |  |  |  |  | 3964 | Number of threads of downloader is 1

    20/03/15 14:11:32:587 | [TRACE] |  |  |  |  |  |  | 4372 | who runs the thread (0)

    20/03/15 14:11:32:588 | [INFO] |  |  |  |  |  |  | 4372 | number of threads is 0 and active thread count is 1

    20/03/15 14:11:33:375 | [ERROR] |  |  |  |  |  |  | 3824 | Is the windows error code - 12150

    20/03/15 14:11:33:475 | [TRACE] |  |  |  |  |  |  | 4372 | to finish the job of file pending serializer

    20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | before closing

    20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | After the close of

    20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | File does not exist in C:\Users\xxxxxxx\AppData\Local\Temp\\{BD74C69A-E665-4566-8227-E4D487D73604}

    20/03/15 14:11:33:542 | [INFO] |  |  |  |  |  |  | 4372 | * Download the file acheves.* *.

    • I am able to navigate to the URL of download long without problems (added https://prod-rel-ffc-ccm.oobesaas.adobe.com to trusted as precautionary measure Sites) but when watch the folder folder I see a file is downloaded which corresponds to the same naming convention for the file in the DLM journal names, but the name is not the same.
    • Customer uses Symantec SmartConnect proxy and here are the logs from proxy showing that connections are accepted:

    2015 03-20 T 14: 11:29.960 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

    2015 03-20 T 14: 11:29.960 [1800] INFO IOChanFactory [3128] - CONNECTION prod-rel-ffc - ccm.oobesaas.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S406) xxxxxxx

    2015 03-20 T 14: 11:34.356 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

    2015 03-20 T 14: 11:34.357 [1800] INFO IOChanFactory [3128] - CONNECT ans.oobesaas.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S407) xxxxxxx

    2015 03-20 T 14: 11:34.679 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

    2015-03 - 20 T 14: 11:34.686 [1800] INFO IOChanFactory [3128] - CONNECT na1e - acc.services.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S408) XXXXXXX

    • External Symantec logs have also been verified which show that connections have been accepted by the external proxy server

    I tried the following to fix the problem with no joy:

    • Recreate the package
    • Try on a client of SP1 Windows 7 x 86 Virgin
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    • Reinstall the latest version of Adobe Creative Cloud
    • Add the following sites to Trusted Sites:

    https://*. Activate.com

    https://*.Adobe.com

    https://*.adobelogin.com

    https://*.adobeoobe.com

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    Any help would be welcome.

    Hi David,

    Looks like a problem with the adobe Application Manager. Can you please try to rename SLCache file location below?

    C:\Program Files (x 86) \Common Files\Adobe\SLCache

    You can also install handler application adobe on a test computer and then install Acrobat by using ExceptionDeployer.exe.

    I hope this helps.

    Thank you
    Ashish

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