Creating Office cloud could not update

Hello, I have the subscription of the CC of the photograph and use Photoshop a lot.  I needed to make a few quick settings a clip video and discovered that I could do this easily in Lightroom.  I pulled up to Lightroom for the first time and updated.  He'll do anything I want!

Then it happened to me that I had not been see CC updated.  I tried to open the creative cloud application and he began to install an update.  It stuck at 2%, with a caveat. "Creating cloud Office could not update (error code 1002).  I clicked on help, but haven't seen anything specific that would help me right now.   I searched the forum and found this discussion: Creative Cloud desktop could not be updated. What should I do?  The correct answer was a bit terse.  He says "reset preferences" as long as this link:the help of Adobe Photoshop Lightroom | Set preferences for working in Lightroom.

I followed the instructions in "Restore default Preferences" and remove "Lightroom 5 Preferences.agprefs.  I restarted my PC, but Cloud Creative still will not start, tried to install a updated and always stops in the same place.

It's probably not supposed to be rocket science, but I am confused.  I'll be very grateful for some advice on this.

-Dave

With the help of Windows 7 on a desktop PC

I did a Google search on 'creative Office Cloud impossible to update' and found this link:

Cloud creation help / error 1002: Office creative cloud could not be updated

Uninstall does not work because he says that the soft CC has been busy.  I started Windows 7 Mode safe and was properly run uninstall from there.  Then I installed the creative Cloud desktop application and updated all my applications of CC.

Thank you!

Tags: Adobe

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