Creative cloud - can't happen on the Adobe servers, nothing works
Hello!
I recently tried to install creative cloud for the first time. After installation, I am unable to connect to the Adobe servers.
I read about this and tried to reinstall the software, restart my computer, turn off the firewall in my computer and my router, I have no proxy server defined (do not use).
I also tried stop all processes of CC in the Task Manager, removing the local appdata file opm.db then restart - this doesn't work anymore. The same exact screen shows.
I'm on my home network, wi - fi (cannot access a cable right now, but fail to see how this would help). I have Windows 7.
Any ideas? I am very frustrated...
Check the file hosts for Adobe entries?
Tags: Adobe
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Thank you!
Check your hosts file.
help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
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I recently bought Adobe CC photography Plan. Have downloaded the program CC, everything else works on it, but the Apps tab... Which means that I can't download the programs I just bought. I disabled my firewall and anti-virus but I can not connect again, I deleted the files of opm and edited the file of the host (with the help of live support) driver. I'm on a home network with Windows 8.1.
Hi Nick,
Please check the help below document:
"Unknown Server error" | Sign in to creative cloud
You can also view the nets below where the issue has been addressed:
Impossible to reach on the Adobe servers when opening creative Cloud
Cloud cannot create arrived on Adobe servers.
Kind regards
Sheena
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Please let us know your operating system.
Concerning
Megha Rawat
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I'm trying to download the demo version of creative cloud - can I still keep the CS5 and CS3 as well as Bridge CS5 on my computer that I don't want to uninstall these?
You can install the creative Cloud Desktop application as well as other creative applications Cloud while leaving the old programs installed.
You can download the Adobe Creative Cloud Desktop App from here:
Creative cloud help | Creative cloud desktop.After installing the desktop creative cloud application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications
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Adobe Download Manager cannot happen on the Adobe servers
I'm getting the "unable to join the Adobe servers" error all the time.
I tried
- deleting the file opm.db;
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- disable my avast Firewall (there is no on my modem)
But the error does not disappear and I can't upgrade to 5 LR, etc..
If someone managed to fix this error?
Thank you
Ganga.
PS:
(a) I'm not happy I have to use the forums to get help on a product I am payingf for.
(b) why Adobe does not offer 24/7 support? I am in Australia and is not appropriate to expect the opening hours.
(c) I wonder that if Adobe will refund the days that they are unable to supply the product, to which I subscribe.
Yes Jihoon1109 of the managed network is probably causing your network difficulties. This is especially true when the steps listed in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html have been completed.
I recommend you contact your it Department and have them examine the Adobe Creative Cloud Service Documentation of access to technology section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
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Hi Boygilroy,
Please see the links below:
Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors
Error in downloading, installing or updating Adobe Creative Cloud applications
Let us know if that helps.
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Try to update with CC but get the message that I can't get to the Adobe servers?
Hello
someone has similar problems. There is no problem with my firewall settings and don't have 150 MB internet connection so no problem with speed. Maybe that's a problem with the Adobe servers.
Hello
Please see the following links:
Re: Impossible to arrive on the Adobe servers, please check the firewall settings and try again
Solve common problems of activation and deactivation of creative cloud.
Also, try
- Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
- Disable the firewall of your machine, see Windows Firewall enable or disable - Windows help , OS x: about the application firewall - Apple Support
- Turn off the firewall of the security program installed on the computer Internet.
- After this sign off cloud creative app connect and disconnect activate Cloud Creative applications
- Force quit Adobe all activity monitor processes / end of task from Task Manager in the case of windows (for example, CC, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)
- Launch creative cloud application and sign in.
Let us know if that helps.
Kind regards
Bani
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I just solved this problem for another client by following the steps described in this knowledge base article:
http://helpx.Adobe.com/creative-cloud/KB/blank-white-screen-CCP.html
Note that the offending special characters can be anywhere in your information to Adobe ID, not only your e-mail address and password, but your name, company name, etc.. We plan to address them in a future release of the Packer, but I have no time frame that I can share.
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Please see:
- Creative cloud activation and login troubleshooting
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You can try to remove creative cloud app and reinstall it.
- Using creative cloud | Uninstall the creative cloud desktop application
- https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
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Try also the discussions of the forum according to the resolution.
Creative cloud Packager white screen after the Adobe ID Login
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Hello
Please try the steps mentioned in: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Hope this helps!
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