Creative cloud deleted Photoshop and Dreamweaver
Today, that I decided to update all the programs that I installed with creative cloud (Photoshop, Lightroom, InDesign and Dreamweaver). Photoshop has begun to install first, then Dreamweaver. The installation was slowing my wifi upward, so I decided to simply update these two for today. I just went to open Photoshop and he said "it may be damaged or incomplete." So I went to the creative cloud and it says that I can start a trial of Photoshop and Dreamweaver. My subscription is until November and I paid in full, so I don't know why he would have deleted the two programs.
If your CC 2015 update failed, please signout, try restarting your computer and reconnect.
When you update an application CC 2014 2015 CC, you cchoose to remove earlier versions of creative Cloud applications or leave them installed.
If you select the option uninstall earlier versions when you update an application to 2015 CC, you can also reinstall earlier versions at a later date if necessary.
See the following article on the options for creative cloud uninstall older versions:
Creative cloud offering more choice for Installations. Adobe Customer Care Team
If you updated to Creative Cloud 2015 and some or all of your CC applications show 'trial start or buy now' in the desktop app creative cloud, or if you launch any product of CC 2015 and the pop up displays a test message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Guinot
Tags: Adobe
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If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Yes,
And if you and your boss use the same license, which is a gross violation of the LICENSE agreement.
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Please follow:update or change your plan creative cloud
For more details; Please contact customer service
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Contact Adobe if you do not have to pay cancellation fees
This is an open forum, Adobe support... you need Adobe support
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Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN ) -
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If you had Photoshop working already on the machine, then it probably isn't a problem of activation.
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To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
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Serial number and activation support (non - CC) chat
This could apply: how we prevent cloud creative resume my perpetual license CS6?
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Greetings!
As your IT team to do.
Concerning
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Please see connect and disconnect to activate Cloud Creative applications
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