Creative cloud file sharing Fail
I'm sharing two great videos with customers. An AVI 640 MB and a 4 GB AVI.
I shows that I put my 20 GB available if the ability should be fine.
After that a few unsuccessful attempts using the web service to download, I discovered that there is a limit of 1 GB (but wasn't even 640 MB file).
I went to the service desk (where the file size limit is 5 GB) and transferred successfully the 640 MB file. The 4 GB file has not yet download - nor have I received any notification that the upload didn't - after 3 hours of the bar indicating the progress of progression.
I have re-edited the video for my client--down to a file size of 1 GB - with just the basic stuff, so I could drive a flash drive on his place to deliver the full version by hand.
Once the download has failed again, but this time I was able to access an error message simply stating that there is a server error.
I am very disappointed. Despite the many within the system (I'm sure) and spent the better part of 24 hours trying to provide to a customer, CC file synchronization failed me.
Now, before you go all Ninja in anger against Adobe, is there anything that I did wrong? I really want to think the best of this new Service CC.
Can anyone shed some light on how I can share files in CC?
Thank you.
Hi imaccready,
Legal issues currently prevent us from sharing certain types of files. We hope to have somewhat in the future for users to share their own MP4 content.
For future reference, here is the current list of non shareable file types - in addition to executable programs:
video/mp4
application/mp4
Audio/mp4
audio/mpeg
audio/x-mp3
audio/x-mpeg
audio/x-mpeg3
audio/mp3
Audio/mpeg3
application / vnd.ms - fontobject
application/x-police-FTT
application/x-font-type1
fonts/opentype
Kind regards
Romit Sinha
Tags: Adobe
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