Creative cloud indicates the trial of Photoshop 2015 - buy, but I already bought and paid

Hello, I am a Mac user, I have installed the creative cloud, and my trial period has been completed, I decided to buy the Photoshop license per month.

I already tried to uninstall photoshop and reinstall, but the same problem is still unsolved.

I bought photoshop per month and you have received an email of confirmation of payment.

What to do, who can I ask?

Thank you very much in advance.

Esteban

PS: I'm sorry if this topic is already in another post, I read all the messages of the day and I can not find the answer, seems especially to solve by side of Adobe, maybe...

Hi, I contacted Adobe chat today and the problem was a pirate software installed previously who had put instructions in the registry to avoid connecting them to the Adobe servers successfully.

The solution, if you do not want to talk to a friendly person who works for Adobe, would be (Mac):

Close/exit the cloud creative/icon of the application.

Open the Finder. Select 'go' tab on the top menu, then "go to folder...". »

Type:

/ etc

and then click OK.

You will find a file called "hosts". Copy this file to the desktop. When you are sure that you duplicated this file, rename the "hosts" file in the folder etc with any name but "hosts". The thumb in the office "hosts" file, open (automatically with double click) in the text editor and erase completely all lines containing the word "Adobe" (when it is mixed with other letters or numbers before or after also).

Then you save this file, move from the desktop to the folder "/ etc" and try re open the creative, relative to the signature cloud app as appropriate and the Photoshop is now recognized and ready to use, more no trial period is completed message.

Tags: Adobe

Similar Questions

Maybe you are looking for