Creative cloud indicates the trial of Photoshop 2015 - buy, but I already bought and paid
Hello, I am a Mac user, I have installed the creative cloud, and my trial period has been completed, I decided to buy the Photoshop license per month.
I already tried to uninstall photoshop and reinstall, but the same problem is still unsolved.
I bought photoshop per month and you have received an email of confirmation of payment.
What to do, who can I ask?
Thank you very much in advance.
Esteban
PS: I'm sorry if this topic is already in another post, I read all the messages of the day and I can not find the answer, seems especially to solve by side of Adobe, maybe...
Hi, I contacted Adobe chat today and the problem was a pirate software installed previously who had put instructions in the registry to avoid connecting them to the Adobe servers successfully.
The solution, if you do not want to talk to a friendly person who works for Adobe, would be (Mac):
Close/exit the cloud creative/icon of the application.
Open the Finder. Select 'go' tab on the top menu, then "go to folder...". »
Type:
/ etc
and then click OK.
You will find a file called "hosts". Copy this file to the desktop. When you are sure that you duplicated this file, rename the "hosts" file in the folder etc with any name but "hosts". The thumb in the office "hosts" file, open (automatically with double click) in the text editor and erase completely all lines containing the word "Adobe" (when it is mixed with other letters or numbers before or after also).
Then you save this file, move from the desktop to the folder "/ etc" and try re open the creative, relative to the signature cloud app as appropriate and the Photoshop is now recognized and ready to use, more no trial period is completed message.
Tags: Adobe
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N ° 1)
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Step 4)
(1) right-click on the icon in the Finder, then select 'Go - To' folder.
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Click on the link below and download & run the cleaning of Adobe tool:
If necessary, select the option "Adobe Application Manager for Mac OS X 10.6" and click on ""clean Selected " ."
Step 6)
(1) if it please click on the icon of the Apple menu and select System Preferences, then click Network.
(2) choose the network that is currently connected to the internet can you Ethernet or Airport (Wireless).
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(4) slot 'Select a Proxy Server to configure' uncheck all the boxes proxy, then uncheck 'use passive FTP Mode (PASV) ". "
(5) then click on the Apply Now button.
Step 7)
Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg
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Just as my trial period is not exceeded, I decided to use my new email student to create an adobe account to qualify for the discount and buy the package of creative cloud on my computer. So, I bought the prepaid annual creative cloud with the student offer a discount.
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