Creative Cloud license paid, but as free watch
Hello
I bought my creative license cloud of 12 months on June 2015.
But my account (< deleted by the moderator >) Watch always as 'free membership of creative cloud' to date.
When I tried to install apps from creative cloud with my account, it shows I'm in trial period.
I bought previously also the other 12 month subscription to my account (< deleted by the moderator >) and it must have demonstrated "creative cloud membership (one year prepaid)".
I contacted customer support via chat twice and they confirmed that I indeed made the payment on June 2015 (I always kept the State Bill and credit card). Was told that the technical team will fix me in 2-3 days, but I still receive an email to tell me the correction.
If anyone in this community may be able to help me solve this problem?
Thanks in advance.
Hello
Maybe you are subscribed under any other Adobe ID.
Try to disconnect and connect with the different Adobe ID.
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
Tags: Adobe
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