Creative cloud payment problem
I am buying the annual student creative cloud and it seems not be soon. I put in all my info and press on confirm and for less than a second a payment processing window opens, and then reload the web page and I'm back to the page where is said to confirm the payment. I didn't get e-mails on the transaction. I tried with paypal and credit card and it will go through. The web page keeps reloading and bringing back me to the confirmation page. I don't know what to do.
Please check "private message"
Concerning
Megha Rawat
Tags: Adobe
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Desktop creative cloud, Fix problem?
So... when I try to install or install Creative cloud always comes this message: Adobe Creative cloud is necessary to solve this problem, but it is missing or damaged. Download and install a new copy of the creative «site» cloud Web The following two buttons: 'Download' and 'Creative cloud', if I click on "Download", it leads me to only site where I already downloaded it at the beginning. I also tried to reinstall it and I tried to let the CCleaner from Adobe on can work however, it is quite simply nothing please, if you know what helps me!
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
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Creative cloud synchronization problems
I had problems to sync files with creative cloud for almost a month. Including an update would fix it, but never came. I find the number of threads and tried a lot of things, but I've not met a challenge again.
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@P4ugusto - is not clear how this is the CC to https://assets.adobe.comsite and file synchronization. Applications that are part of your Adobe Creative Cloud membership should show as installed in the desktop creative cloud application. For example, I have 1 single application installed by the screenshot.
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Creative cloud installation problem
Try to re install a new copy on my desktop and I get this
http://PUU.sh/qizIJ/f419586b6c.PNG
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Creative cloud resettlement problems: impossible to download, misleading error messages
Hi all
I work with an iMac since late 2007, with a 320 GB HD, 6 GB of RAM, Mac OSX 10.10.5 (Yosemite) running. I got creative cloud installed since last year; I was warned to InDesign, and recently I updated with Acrobat DC.
I tried to open the creative cloud in order to buy a license of Photoshop, but I noticed the completely empty desktop guarded CC application. I tried to download it again to reinstall it, but when you run the installer, it stopped almost immediately with 201 (failed) error message code to connect to the server. I thought it was strange, because the rest of the computers on my office could download it without problem. I disabled the firewall, the connections of cables to exchange with other computers, I asked my computer if I had any software or hardware blocks in my machine, which he reassured there no (so, once I could download and install CC, InDesign and Acrobat, so...).
Connection problems have been rejected, all of this sounds a little weird, and I thought I had something corrupt on my machine. So I uninstalled creative cloud so he reinstalled again, but I had to do it using AppCleaner, because the uninstall program does not work either. After that, InDesign has continued to work and showed that I was actually connected with my user. I thought that was strange, not creative cloud but my user still works, but although I could work with InDesign, anyway, I wanted to reinstall creative cloud. Then I went to delete older versions of Adobe products (also using AppCleaner), in which case they gave me problems, and after that I used Adobe CC Cleaner, as suggested. I accidentally deleted InDesign with the last step (oh, please, kill me!)
But, although I have no problem connecting, downloading installation Creative cloud continues to display error message 201 code. I copied the files of the application from an another iMac and copied into Application Folders on my machine (in a kind of Act desperate to Wuthering Heights, with no sense, I know), and now the installation process stops with the 201 error or message code 49. It was something... I followed the instructions to fix code error message 49, but downloading installation always stops with 201.
Then I learned that I can have a look at the Setup logs, and while I was muttering to myself "hodor, hodor, hodor, I noticed this error in ACC.log:
22/04/16 15:09:05:187. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | compareAndDownloadPIM registered
22/04/16 15:09:05:188. [ERROR] | | VAC | LBS | WorkflowManager | | FileUtils | 72207 | Error failed to open the dylib/Library/Application Support / Adobe / Adobe Desktop Common/Core/AdobePIM.dylib while getting his version
22/04/16 15:09:05:188. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Failed to get the version of location PIM: / Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
22/04/16 15:09:05:188. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | machineVersion 0.2041577472.0.0, serverVersion 3.6.248.0
22/04/16 15:09:05:189. [ERROR] | | VAC | LBS | PDM | PackageDownloadManager | | 72207 | Cannot create the folder to a temporary location for download operations
22/04/16 15:09:05:189. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Download latest LBS
22/04/16 15:09:05:711. [WARNING] | | VAC | LBS | PDM | PDMWorkflowManager | | 72292 | A mistake renewable user occurred when downloading the file. errotType = 100 extendedErrorCode = 0
22/04/16 15:09:05:909. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Download status 0
22/04/16 15:09:06:039. [ERROR] | | VAC | LBS | WorkflowManager | | | 72207 | Failed to DOWNLOAD PIM
And in PDApp.log (a long log, sorry):
22/04/16 13:03:29:187. [INFO] | | USS | PDApp | PDApp | | | 16069. Build Version - 9.0.0.267
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Initialization of application starts looking for command line arguments
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.CommandLineParser | | | 16069. The analysis of the provided command line. Number of command-line arguments is 6
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Detecting database files Applet...
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. AppletManager initialize...
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp | | | 16069. Retrieving the Applet registration information...
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Applet database path - / Library/Application Support/Adobe/OOBE/PDApp /.
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. PIM library path - / Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
22/04/16 13:03:29:199. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. PIM loading library...
22/04/16 13:03:29:268. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Retrieving the PIM API...
22/04/16 13:03:29:276. [INFO] | | USS | PIM | PIM | | | 16069. Build Version - 9.0.0.267
22/04/16 13:03:29:276. [INFO] | | USS | PIM | PIM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:29:276. [INFO] | | USS | PIM | PIM | | | 16069. CREATING Instance PIM...
22/04/16 13:03:29:293. [INFO] | | USS | PIM | PIM | | | 16069. try to createOrUpdatePIMDbSchema.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. Schema version current db on machine 4.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. Schema version current db installation 1.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. SUCCESS created Tables.
22/04/16 13:03:29:297. [INFO] | | USS | PIM | PIM | | | 16069. PIM database is Up To Date.
22/04/16 13:03:29:297. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Getting data from the database Applet applet
22/04/16 13:03:29:320. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. String version all installed packages (pim_getCurrentPackagesVersion) is AdobeGCClient:9.0.0.259. D6:9.0.0.266 | DECore: 9.0.0.266 | DWA:3.0.101.0 | IPC:9.0.0.243 | LWA:3.0.101.0 | P6:7.0.0.485 | P7:9.0.0.265 | PDApp:9.0.0.267 | UWA:9.0.0.267
22/04/16 13:03:29:320. [INFO] | | USS | PIM | PIM | | | 16069. PIMSqlite closeDB status 0
22/04/16 13:03:29:320. [INFO] | | USS | PIM | PIM | | | 16069. Instance FREE PIM...
22/04/16 13:03:29:320. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Registering the cmdlets...
22/04/16 13:03:29:378. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Switcher Applet to load library: / Library/Application Support/Adobe/OOBE/PDApp/core/switcher/LWA_UI.dylib
22/04/16 13:03:29:421. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Build Version - 9.0.0.267
22/04/16 13:03:29:421. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:29:422. [INFO] | | USS | ProvSwitcher | Common.CommandLineParser | | | 16069. The analysis of the provided command line. Number of command-line arguments is 6
22/04/16 13:03:29:455. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Cannot retrieve license file xml amtLib LEID. The LEID pilot relief
22/04/16 13:03:29:457. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Subsequently given LEID for the commutation of the applet version: V7 {} AcrobatCont-12-Mac-GM
22/04/16 13:03:29:458. [WARNING] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Failed to retrieve the amtLib xml file AppSerialNumber. Impossible to verify for the ProductInfo maps!
22/04/16 13:03:29:459. [WARNING] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Dynamic XML not found
22/04/16 13:03:29:459. [ERROR] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Serial number received empty, returning false
22/04/16 13:03:29:459. [ERROR] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Product not run under subscription
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Detected override identifier: V7
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Detected override identifier: V7
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Detected override identifier: V7
22/04/16 13:03:29:459. [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 16069. Do not update the appletID applet version: LWA_UI appletVersion: 3.0
22/04/16 13:03:29:460. [WARNING] | | USS | PDApp | PDApp.AppletManager | | | 16069. Could not get the information switching applet... The answer is: 8
22/04/16 13:03:29:460. [INFO] | | USS | PDApp | PDApp | | | 16069. Workflow deployment unidentified...
22/04/16 13:03:29:460. [INFO] | | USS | PDApp | PDApp | | | 16069. No workflow deployment no PDApp being run if the new instance is allowed to use...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Initializing WindowManager native
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.MessageQuequeManager | | | 16069. Head of queue initialized message...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. Initialized AsyncMsgProcessor...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. AsyncMsgProcessor Message Queue initialized...
22/04/16 13:03:29:477. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Initialized ExternalGateway...
22/04/16 13:03:29:478. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Initialized NativeCommandHandler...
22/04/16 13:03:29:478. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Initialized NativePlatformHandler...
22/04/16 13:03:29:539. [INFO] | | USS | PDApp | PDApp | | | 16069. Notification record to listen to messages from another forum
22/04/16 13:03:29:616. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Creating APEWindow...
22/04/16 13:03:29:616. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Creating instance of window
22/04/16 13:03:29:616. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Check appletID and appletVersion given to CommandLineOptions
22/04/16 13:03:29:660. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Creating instance of APE scene
22/04/16 13:03:30:494. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Main SWF loading with Path and args - / Library/Application Support/Adobe/OOBE/PDApp
22/04/16 13:03:30:786. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Assigning window ID - 1 for window
22/04/16 13:03:31:268. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. MessageHandler initialized...
22/04/16 13:03:31:278. [INFO] | | USS | PDApp | PDApp.StartupCommand | | | 16069. Exploitation forest verbosity level is set to INFO
22/04/16 13:03:31:278. [INFO] | | USS | PDApp | PDApp.StartupCommand | | | 16069. Treatment of the boot command
22/04/16 13:03:31:282. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Start recording of the Applet...
22/04/16 13:03:31:291. [INFO] | | USS | PDApp | PDAPP. MainDisplayMediator | | | 16069. The search for the applet with exact version for the ID: LWA_UI
22/04/16 13:03:31:296. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading applet: LWA_UI Version = 3.0
22/04/16 13:03:31:348. [INFO] | | USS | PDApp | PDApp.ZStringLoader | | | 16069. Es_ES PDAPP SWF - to - locale game
22/04/16 13:03:31:350. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 0 on 1796845
22/04/16 13:03:31:422. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading of the 65536 on 1796845 progress
22/04/16 13:03:31:424. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 131072 on 1796845
22/04/16 13:03:31:425. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 196608 on 1796845
22/04/16 13:03:31:426. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 262144 on 1796845
22/04/16 13:03:31:428. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 327680 1796845
22/04/16 13:03:31:431. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 393216
22/04/16 13:03:31:434. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 458752 on 1796845
22/04/16 13:03:31:475. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress on 1796845 524288
22/04/16 13:03:31:477. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 589824 1796845
22/04/16 13:03:31:480. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 655360 on 1796845
22/04/16 13:03:31:482. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 720896
22/04/16 13:03:31:484. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 786432 on 1796845
22/04/16 13:03:31:486. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 851968
22/04/16 13:03:31:509. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 917504 1796845
22/04/16 13:03:31:511. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 983040
22/04/16 13:03:31:514. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress on 1796845 1048576
22/04/16 13:03:31:516. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Progress 1796845 1114112 loading
22/04/16 13:03:31:518. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1179648
22/04/16 13:03:31:520. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Progress 1796845 1245184 loading
22/04/16 13:03:31:522. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1310720 1796845
22/04/16 13:03:31:542. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1376256
22/04/16 13:03:31:543. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1441792
22/04/16 13:03:31:545. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1507328
22/04/16 13:03:31:547. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1572864
22/04/16 13:03:31:548. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1638400
22/04/16 13:03:31:550. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1703936 1796845
22/04/16 13:03:31:552. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1769472 1796845
22/04/16 13:03:31:553. [INFO] | | USS | PDApp | PDAPP. AppletManager | | | 16069. Loading progress 1796845 1796845
22/04/16 13:03:31:949. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Command to start the application of treatment...
22/04/16 13:03:31:952. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Completion of the Applet loading received
22/04/16 13:03:31:954. [INFO] | | USS | PDApp | ZStringLoader | | | 16069. Try to load ZString to local favorite - es_ES
22/04/16 13:03:31:955. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Dpi_X: 72, Dpi_Y: DPIType 72 and so is 1
22/04/16 13:03:31:999. [INFO] | | USS | PDApp | ZStringLoader | | | 16069. Local value - es_ES
22/04/16 13:03:32:034. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. Loading Applet - LWA_Native for WindowID - 1
22/04/16 13:03:32:110. [INFO] | | USS | LWANative | LWANative | | | 16069. Build Version - 9.0.0.265
22/04/16 13:03:32:111. [INFO] | | USS | LWANative | LWANative | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:32:114. [INFO] | | USS | PDApp | P7Flex.AMTLibProxy | | | 16069. Path of the AMT of license does not exist, replace path relief AMT App path.
22/04/16 13:03:32:120. [INFO] | | USS | PDApp | ProvCommon.ZStringLoader | | | 16069. Parameter set regional applet-es_ES
22/04/16 13:03:32:123. [INFO] | | USS | PDApp | ProvCommon.CheckForStageEnvironmentCommand | | | 16069. The verses in the stage production environment audit.
22/04/16 13:03:32:129. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_openSession
22/04/16 13:03:32:129. [INFO] | | USS | LWANative | P7Native | | | 16069. pwa_openSession the Session key: 393C8914-FED2-4987-8F7C-96BD1B4C2D1F
22/04/16 13:03:32:362. [INFO] | | USS | OPM | OPM | | | 16069. Build Version - 9.0.0.222
22/04/16 13:03:32:362. [INFO] | | USS | OPM | OPM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:32:364. [INFO] | | USS | OPM | OPM | | | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. No record found for the fields in opm_getValueForKey
22/04/16 13:03:32:393. [INFO] | | USS | OPM | OPM | | | 16069. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:32:395. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_openSession
22/04/16 13:03:32:396. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Fact PWASession, the session key - opening 393C8914-FED2-4987-8F7C-96BD1B4C2D1F
22/04/16 13:03:32:398. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. getEndpointsByname...
22/04/16 13:03:32:410. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEndPointsByName
22/04/16 13:03:32:417. [INFO] | | USS | LWANative | OPM | | | 16069. Product: This version of product is for GM
22/04/16 13:03:32:429. [ERROR] | | USS | LWANative | OPM | | | 16069. URL empty from dispatchlib
22/04/16 13:03:32:429. [INFO] | | USS | LWANative | OPM | | | 16069. URL-recoveries for LEID-GM
22/04/16 13:03:32:429. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_getEndPointsByName
22/04/16 13:03:32:430. [INFO] | | USS | PDApp | ProvCommon.CheckForStageEnvironmentCommand | | | 16069. Production environment detected from dispatchtable
22/04/16 13:03:32:432. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Closing PWASession: Commit 393C8914-FED2-4987-8F7C-96BD1B4C2D1F: false
22/04/16 13:03:32:436. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_closeSession
22/04/16 13:03:32:603. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_closeSession
22/04/16 13:03:32:608. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_openSession
22/04/16 13:03:32:609. [INFO] | | USS | LWANative | P7Native | | | 16069. pwa_openSession the Session key: 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. Build Version - 9.0.0.222
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:32:612. [INFO] | | USS | OPM | OPM | | | 16069. No record found for the fields in opm_getValueForKey
22/04/16 13:03:32:613. [INFO] | | USS | OPM | OPM | | | 16069. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:32:613. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_openSession
22/04/16 13:03:32:622. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setAppXMLData
22/04/16 13:03:32:623. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setAppXMLData
22/04/16 13:03:32:624. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Fact PWASession, the session key - opening 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8
22/04/16 13:03:32:625. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Running checkWorkflowType...
22/04/16 13:03:32:629. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_checkWFType
22/04/16 13:03:32:780. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:781. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:781. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:781. [INFO] | | USS | LWANative | P7Native | | | 16069. EU language null in PVPL. Adding ALL
22/04/16 13:03:32:782. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_checkWFType
22/04/16 13:03:32:786. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Screen reader seems to be inactive. EnableEEP false parameter
22/04/16 13:03:32:792. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. getEndpointsByname...
22/04/16 13:03:32:796. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEndPointsByName
22/04/16 13:03:32:797. [INFO] | | USS | LWANative | OPM | | | 16069. Product: This version of product is for GM
22/04/16 13:03:32:798. [INFO] | | USS | LWANative | OPM | | | 16069. Extract URL -https://na1r.services.adobe.com/account/amfgateway2 for LEID-V7 {} AcrobatCont-12-Mac-GM
22/04/16 13:03:32:798. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_getEndPointsByName
22/04/16 13:03:32:799. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Endpoint Analytics: https://na1r.services.adobe.com/account/amfgateway2
22/04/16 13:03:32:801. [INFO] | | USS | PDApp | P7Flex.AMTLibProxy | | | 16069. Path of the AMT of license does not exist, replace path relief AMT App path.
22/04/16 13:03:32:801. [INFO] | | USS | PDApp | P7Flex.AppStartupCommand | | | 16069. Treatment of StartupCommand
22/04/16 13:03:32:802. [INFO] | | USS | PDApp | P7Flex.StartWorkflowCommand | | | 16069. Start the processing of StartWorkflowCommand, detected workflow: EULA
22/04/16 13:03:32:804. [INFO] | | USS | PDApp | Provisioning.ScreenNavigationCommand | | | 16069. Display screen: SCREEN_EULA
22/04/16 13:03:32:806. [INFO] | | USS | PDApp | AAMShared.DynamicViewMediator | | | 16069. With screenID projection screen: SCREEN_EULA
22/04/16 13:03:32:810. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Retrieving list EULA language...
22/04/16 13:03:32:814. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEULALocaleList
22/04/16 13:03:32:814. [WARNING] | | USS | LWANative | P7Native | | | 16069. Error in mdbOpenSessionNoCreate 8
22/04/16 13:03:32:814. [ERROR] | | USS | LWANative | P7Native | | | 16069. Cannot create media DB session.
22/04/16 13:03:32:815. [WARNING] | | USS | LWANative | P7Native | | | 16069. Error in mdbOpenSessionNoCreate 8
22/04/16 13:03:32:815. [ERROR] | | USS | LWANative | P7Native | | | 16069. Cannot create media DB session.
22/04/16 13:03:32:834. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Made fetch list of languge EULA.
22/04/16 13:03:32:841. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Get the EULA for locale - es_ES
22/04/16 13:03:32:845. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEULA
22/04/16 13:03:33:062. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_openSession
22/04/16 13:03:33:062. [INFO] | | USS | LWANative | P7Native | | | 16069. pwa_openSession the Session key: 0D8EBB84-DEED-42D6-BE34-759233794432
22/04/16 13:03:33:064. [INFO] | | USS | OPM | OPM | | | 16069. Build Version - 9.0.0.222
22/04/16 13:03:33:064. [INFO] | | USS | OPM | OPM | | | 16069. Exploitation forest verbosity level set to 4
22/04/16 13:03:33:064. [INFO] | | USS | OPM | OPM | | | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. No record found for the fields in opm_getValueForKey
22/04/16 13:03:33:065. [INFO] | | USS | OPM | OPM | | | 16069. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:33:065. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_openSession
22/04/16 13:03:33:071. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setAppXMLData
22/04/16 13:03:33:073. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setAppXMLData
22/04/16 13:03:33:073. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Fact PWASession, the session key - opening 0D8EBB84-DEED-42D6-BE34-759233794432
22/04/16 13:03:33:078. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getEULAVerXml
22/04/16 13:03:33:078. [FATAL] | | USS | LWANative | Native-Utils | | | 16069. GetDataFromFile. File/Library/Application Support / Adobe / Acrobat AMT/Legal/eulaver.xml DC does not exist.
22/04/16 13:03:33:078. [ERROR] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Unable to get the result tag everything to get eulaVerXml. Response received: < error > error getting EULA xml version < / error >
22/04/16 13:03:33:080. [WARNING] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. EulaVerXml Invalid argument when running getProductLine
22/04/16 13:03:33:084. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_getProductLine
22/04/16 13:03:33:285. [INFO] | | USS | PDApp | P7Flex.CheckProxySettingsCommand | | | 16069. Checking the proxy settings...
22/04/16 13:03:33:457. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator | | | 16069. onRegister
22/04/16 13:03:33:458. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenBaseMediator | | | 16069. onRegister
22/04/16 13:03:33:459. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.component.ContentFooterMediatorC8C8C2D9 - DB09 - 5 81-5743 - 3DA39D520708 | | | 16069. onRegister
22/04/16 13:03:34:018. [INFO] | | USS | PDApp | P7Flex.CheckProxySettingsCommand | | | 16069. Authentication Proxy check the status: 200
22/04/16 13:03:37:986. [INFO] | | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator | | | 16069. handleNotification: ComponentNotification.SHAREDFOOTERPRIMARYCLICK
22/04/16 13:03:37:987. [INFO] | | USS | PDApp | P7Flex.SetEULAOnlineCommand | | | 16069. Online EULA setting
22/04/16 13:03:37:989. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Definition Online EULA for locale - es_ES
22/04/16 13:03:37:990. [WARNING] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. AccessToken Invalid argument when running setEULAOnline
22/04/16 13:03:37:995. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setEULAOnline
22/04/16 13:03:37:996. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setEULAOnline
22/04/16 13:03:37:997. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Definition of contract of license for locale - es_ES
22/04/16 13:03:38:001. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_setLicenseAgreementInformation
22/04/16 13:03:38:003. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_setLicenseAgreementInformation
22/04/16 13:03:38:004. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Closing PWASession: 0D8EBB84-DEED-42D6-BE34-759233794432 Commit: true
22/04/16 13:03:38:007. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_closeSession
22/04/16 13:03:38:013. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_closeSession
22/04/16 13:03:38:013. [INFO] | | USS | PDApp | ProvisioningNativeAppletBase | | | 16069. Closing PWASession: Commit 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8: false
22/04/16 13:03:38:017. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_closeSession
22/04/16 13:03:38:020. [INFO] | | USS | LWANative | P7Native | | | 16069. End: pwa_closeSession
22/04/16 13:03:38:021. [INFO] | | USS | PDApp | P7Flex.QuitCommand | | | 16069. Stop workflow with launchApp: true
22/04/16 13:03:38:023. [INFO] | | USS | PDApp | P7Flex.ProvisioningNativeApplet | | | 16069. Show LaunchApplication path - Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
22/04/16 13:03:38:026. [INFO] | | USS | LWANative | P7Native | | | 16069. Start: pwa_launchApplication
22/04/16 13:03:38:150. [INFO] | | USS | PDApp | PDApp.AppletManager | | | 16069. UN-loading Applet - LWA_Native for the ID of the window - 1
22/04/16 13:03:38:150. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. Download the function finalize the applet ID - LWA_Native
22/04/16 13:03:38:151. [INFO] | | USS | PDApp | PDApp.HostMessageHandler | | | 16069. Force received a narrow window message
22/04/16 13:03:38:152. [INFO] | | USS | PDApp | PDApp.HostMessageHandler | | | 16069. Native message is sent
22/04/16 13:03:38:153. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Destroy the window with ID - 1
22/04/16 13:03:38:153. [INFO] | | USS | PDApp | PDApp | | | 16069. Last destroyed window. Quiting request as an event (async)...
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. DestroyAllAPEWindow failed, EPA window counter is reset by destroying all APEWindow
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal MessageQueueManager
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. Closing the AsyncMsgProcessor message queue
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.AsyncMsgProcessor | | | 16069. Terminal AsyncMsgProcessor
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp.MessageQuequeManager | | | 16069. Messages queue manager destroyed
22/04/16 13:03:38:215. [INFO] | | USS | PDApp | PDApp | | | 16069. Closing the WindowManager
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal NativeCommandHandler
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. NativeCommandHandler destroyed
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal NativePlatformHandler
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. NativePlatformHandler destroyed
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal ExternalGateway
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp.ExternalGateway | | | 16069. ExternalGateway destroyed
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Terminal ETSWrapper
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Closing of the EPAS
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Release all acquired locks
22/04/16 13:03:38:216. [INFO] | | USS | PDApp | PDApp | | | 16069. Quiting Application
22/04/16 13:03:38:218. [INFO] | | USS | PDApp | PDApp.WindowManager | | | 16069. Initializing WindowManager native
22/04/16 13:03:38:218. [WARNING] | | USS | PDApp | PDApp.WindowManager | | | 16069. Impossible to DestroyAPEWindow. Not found in the list window.
22/04/16 13:03:39:680. [INFO] | | USS | IMSLib | IMSLib | | | 16183 | Build Version - 9.0.1.32
22/04/16 13:03:39:680. [INFO] | | USS | IMSLib | IMSLib | | | 16183 | Exploitation forest verbosity level set to 4
22/04/16 13:03:39:681. [INFO] | | USS | IMSLib | IMSLib | | | 16183 | Create an IMSLib instance with product Version...
22/04/16 13:03:39:682. [INFO] | | USS | OPM | OPM | | | 16183 | Build Version - 9.0.1.32
22/04/16 13:03:39:682. [INFO] | | USS | OPM | OPM | | | 16183 | Exploitation forest verbosity level set to 4
22/04/16 13:03:39:683. [INFO] | | USS | OPM | OPM | | | 16183 | Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1
22/04/16 13:03:39:687. [INFO] | | USS | OPM | OPM | | | 16183 | The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:39:688. [INFO] | | USS | OPM | IMSLibHelper | | | 16183 | Allocation of OPMWrapper succeeded
22/04/16 13:03:39:688. [INFO] | | USS | OPM | IMSLib | | | 16183 | This version of product is for GM
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | URL removed: dispatchlib https://ims-prod06.adobelogin.com
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | Created the instance of IMSLib with LEID:V7 {} AcrobatCont-12-Mac-GM and endpoint:https://ims-prod06.adobelogin.com
22/04/16 13:03:39:690. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:690. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | Failed to get key value in OPMGetValueForKey area: OOBE subdomain: ProxyCredentials key: ProxyUsername
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLibHelper | | | 16183 | Cannot get the local db user name in getProxyCredentialsFromLocalStore proxy
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | Get failed proxy to store information while creating the instance IMSLib Ex...
22/04/16 13:03:39:690. [INFO] | | USS | OPM | IMSLib | | | 16183 | Running IMS_registerClientToGroup...
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | Running opm_getRecords...
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getRecords
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | Has failed to get the list of keys in OPMGetKeyList
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | IMSLibHelper | | | 16183 | Has failed to bring the Group of buddy list to getBuddyClients
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:39:691. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | A failed by obtaining the key value in the subdomain: BuddyGroup area: IMSLib OPMGetValueForKey key: 0
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | OPM | | | 16183 | Error is impossible not executeGeneralSQLQuery. error: 8 errorMsg: attempt to write a readonly database
22/04/16 13:03:39:691. [WARNING] | | USS | OPM | OPM | | | 16183 | SQL Query could not INSERT or REPLACE INTO opm_data (domain, subdomain, key, value) VALUES ('IMSLib', 'BuddyGroup', '0',' B89DAD9768CBD37B5BC084DA691263AD31892FAE67512C51341973C8D4C78 B60").
22/04/16 13:03:39:691. [INFO] | | USS | OPM | OPM | | | 16183 | Permission problem while setting the value of database
22/04/16 13:03:39:692. [INFO] | | USS | OPM | OPM | | | 16183 | Deleted the file opm.db with now recreate one with incorrect permissions default permissions
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as: 11
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | OPM.DB successfully updated for the fields domain: subdomain IMSLib: BuddyGroup key: 0 to opm_setValueForKey
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:39:693. [INFO] | | USS | OPM | OPM | | | 16183 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:39:693. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16183 | A failed by obtaining the key value in the subdomain: CSServiceMap key: AdobeAcrobat6 of OPMGetValueForKey area: IMSLib
22/04/16 13:03:39:693. [WARNING] | | USS | OPM | IMSLibHelper | | | 16183 | Failed to retrieve user id default for the service, while fetchDefaultUserGUIDForClientID of treatment
22/04/16 13:03:39:693. [INFO] | | USS | OPM | IMSLib | | | 16183 | No overlap of the DUKE entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup
22/04/16 13:03:49:061. [INFO] | | USS | OPM | IMSLib | | | 16144 | Running fetchDefaultUserInfoForClientId...
22/04/16 13:03:49:061. [INFO] | | USS | OPM | OPM | | | 16144 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:49:061. [INFO] | | USS | OPM | OPM | | | 16144 | No record found for the fields in opm_getValueForKey
22/04/16 13:03:49:061. [INFO] | | USS | OPM | IMSLib_OPMWrapper | | | 16144 | A failed by obtaining the key value in the subdomain: CSServiceMap key: AdobeAcrobat6 of OPMGetValueForKey area: IMSLib
22/04/16 13:03:49:061. [WARNING] | | USS | OPM | IMSLibHelper | | | 16144 | Failed to retrieve user id default for the service, while fetchDefaultUserGUIDForClientID of treatment
22/04/16 13:03:49:061. [INFO] | | USS | OPM | IMSLib | | | 16144 | Unable to get the default user for clientId in fetchDefaultUserInfoForClientId...
22/04/16 13:03:49:094. [INFO] | | USS | OPM | IMSLib | | | 16144 | Running releaseData...
22/04/16 13:03:55:526. [INFO] | | USS | OPM | OPM | | | 16377. Build Version - 9.0.0.222
22/04/16 13:03:55:526. [INFO] | | USS | OPM | OPM | | | 16377. Exploitation forest verbosity level set to 4
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. No record found for the fields in opm_getValueForKey
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:55:568. [INFO] | | USS | OPM | OPM | | | 16377. No record found for the fields in opm_getValueForKey
22/04/16 13:03:55:569. [INFO] | | USS | OPM | OPM | | | 16377. Released the OPM refrence successfully at opm_freeLibRef
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. Build Version - 9.0.0.222
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. Exploitation forest verbosity level set to 4
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. The schema version and the version compatibility of the schema are identical or superior to the current
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. No record found for the fields in opm_getValueForKey
22/04/16 13:03:55:572. [INFO] | | USS | OPM | OPM | | | 16377. Released the OPM refrence successfully at opm_freeLibRef
Then... May I ask if anyone has a tip or idea on what can that I do next? Whatever it is will be very appreciated!
Thank you much in advance. I hodoring keep me waiting...
All the best,
uninstall any cc that is not already installed.
clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems
Restart your computer
Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud
using cc app to install your programs of cc.
If this fails, post a screenshot of the error message (or the problem you see, for example, a tab Virgin apps in the app cc) and we can try and fix this problem.
or you can bypass the cc desktop application if you follow the 7 steps, you can download directly here: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools
If you have a problem from the download, you follow the 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).
failure to obtain this cookie translates into an error page displayed after clicking on a link on prodesigntools.com or initiates the download of an incorrect (e.g., current) version.
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Creative cloud installation problem (error code: 64)
Hello
I'm trying to install the free license of Adobe Creative Cloud, this Setup quickly with this window saying:
"The following problems happened."
Installation failure of the creative cloud to desktop computer (error code: 64)
I looked all over the Internet and I never found anyone with the same mistake as me
It seems that nobody has ever had an error code 64
Anyone have a solution for my problem?
Thank you very much
I don't know how to help you more.
Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I cannot uninstall the creative cloud, because a message say: close all instances of Adobe Application Manager to continue. Same as I close all instances, I can't uninstall the creative cloud in the control panel in my computer, what is the solution?
While the forums are open 24/7 you can't contact Adobe support at any time
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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Creative cloud update problems
My creative cloud says it of "install update" and has been slain on 1% for the past week. I used Photoshop, InDesign and Illustrator but I can't access the TypeKit or anything on the cloud. How can I solve this problem?
Hi Emily,.
Please refer to the procedure below:
If you are using MAC:
1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support
- Creative cloud
- Basic timing & sync to basic support
- CC library & process CCX
- Adobe Common Desktop
- Adobe update daemon
- Broker CIB Adobe
- After that, everything that said adobe on it do a force quit for her
2 - right click on the Finder icon, then select the "Go - To" folder. You will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")
~/Library (It will open the folder of the user's library.)
3. browse to the Application Support > Adobe > trash OOBE folder and folder AAM Updater
4 - CUT any installed security software with firewall system.
5 - go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" change this anywhere (to make these changes click the padlock in the corner at the bottom left of this window and enter your computer password)
These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.
6 - restart the cloud creative app and connect
If you use the WINDOW:
1 complete the process / Task Manager tasks in the same order, as mentioned below the Manager tasks. See, Open the Task Manager
- Creative cloud
- Basic timing & sync to basic support
- CC library & process CCX
- Adobe Common Desktop
- Adobe update daemon
- Broker CIB Adobe
- After that, everything that said adobe on it do a force quit for her
2 - C:\Users\
\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista) 3 - CUT any security software installed with firewall system, also if your having any browser Add On installed for blocking advertising that turn off too.
These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.
4 - raise the cloud creative app and connect
Let us know if that helps.
Kind regards
Sandrine Bani
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Application when using creative Cloud memory problem
I get a problem Application memory on my new Macbook 15 "i7 (with 16 GB of ram) while using the creative cloud (usually Photoshop and Illustrator). When I open on my Mac activity monitor, "Appointment" process name shows at the top like 2 entrances separated as using not less 25,14 GB of memory, making Adobe products to hanging as "Not responding" just below that in the memory of the activity which explains why Creative cloud keeps crashing. Can someone please shed some light on this matter? I have updated to the latest iOS (El Capitan 10.11) and uninstalled and reinstalled all Adobe products on my machine. Any advice on how to avoid this problem are greatly appreciated - thank you.
Hello
I would advice you Contact Customer Care as a troubleshooting technique may be necessary.
Kind regards
Sheena
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Hello
After awakening from the sleep of my MAC, CC could not synchronize anything, saying: there were errors with some files. He also said that he had no internet connection, even if I could open a browser and search on the Internet and receive emails.
I restarted the computer and it took forever CC to actually do something, there was just the spinning wheel of death! Finally, he started the sync, BUT and a very big BUT, it is now synchronize ALL the files again (1584). Fortunately it does this quickly
Nobody knows why, first of all it keeps recording there is no internet connection? Secondly why it downloads everything new?
See you soon
G
Links for synchronization of files that can help... all the links I have, since I don't know your specific problem
FAQ - https://forums.adobe.com/thread/1937790
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size limits https://forums.adobe.com/thread/1488242
-sync and send a link http://forums.adobe.com/thread/1427516?tstart=0
-Record ghost https://forums.adobe.com/thread/1490445 problem
-an overview of https://assets.adobe.com/files assets
-File sharing https://forums.adobe.com/thread/1838790
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Updated photoshop CS6 with creative cloud installation problem
Hello
I have a small problem with my creative clouds.
When I want to download the updated photoshop CS6 on the 13.1.2.11 update
In my log file ' Support of Adobe Photoshop CS6 13.1.2 11-06 - 2015.log.gz "I fall on his
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. -Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13 - Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00}.
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. ERROR: DF045: file corruption detected. Reinstall the product and then apply the patch again. (Cannot repair the file "C:\Program Files (x 86) \Adobe\Adobe Photoshop CS6\boost_threads.dll") (Seq 15)
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. -Payload: Adobe Photoshop CS6 French language Pack_x64_13.1.2_AdobePhotoshop13 - fr_FR_x64 13.1.2.0 {556B5EC7-E861-4D08-B309-B74457D323C7}.
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. ERROR: DF045: file corruption detected. Reinstall the product and then apply the patch again. (Cannot repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit) \Locales\fr_FR\Support.dat") (6 Seq)
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. -Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13 - Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5}.
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. ERROR: DF045: file corruption detected. Reinstall the product and then apply the patch again. (Cannot repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit) \Plugin.dll") (Seq 14)
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. -Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13 - Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D}.
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. ERROR: DF045: file corruption detected. Reinstall the product and then apply the patch again. (Cannot repair the file "C:\Program Files (x 86) \Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger") (Seq 5)
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. -Payload: Adobe Photoshop CS6 French language Pack_13.1.2_AdobePhotoshop13 - en_US-13.1.2.0 {F309136D-1209-4CD2-AC9B-D00DBAC659E3}.
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388. ERROR: DF045: file corruption detected. Reinstall the product and then apply the patch again. (Cannot repair the file "C:\Program Files (x 86) \Adobe\Adobe Photoshop CS6\Locales\fr_FR\Support Files\tw10428.dat") (Seq 5)
06/11/15 10:25:47:940 | [INFO] | | OOBE. OF | | | | 11388.
Someone can it tell me what to do, or what steps I need to do to fix this problem.
Pour my my pc config is (W7Pro SP1 64-bit 8G 0 RAM Intel Xeon 3.20 GHz)
Kind regards
Tchy4922
For assistance, please contact our support staff:
-
Creative cloud connection problem
Unble to connect to creative cloud seems to me. He said I was offline and need to connect. Despite several attempts and even change the password, the problem persists
Hello
Please see:-Adobe Creative Cloud connection errors
or
Hope this helps!
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Creative cloud payment information
I received an email indicating that I should update my payment information to continue to use my membership. When I did this, following the instructions in the email, I found no page "Edit payment details. He also said that I still have free creative cloud composition I upgraded to the student a few months ago membership.
where is my membership?
and how do I update my payment information to continue using it.
Hello
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Kind regards
Sheena
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