Creative cloud security
I need information about security (beyond what is available online) to obtain approval of my security group from creative cloud regular licenses. Where can I get this or y at - it somebody I can talk to?
The Creative Cloud FAQ at http://www.adobe.com/products/creativecloud/faq.html includes a section on data security. Please send me an email to [email protected] with the specific questions you have.
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Creative cloud is hosted on Amazon Web Services (AWS) in the United States, in Europe and Asia. AWS offers a reliable platform for services of software used by thousands of companies around the world. AWS provides services in accordance with security best practices and is a recognized certification and audits: PCI DSS Level 1, ISO 27001, moderate FISMA, HIPAA, and SAS 70 Type II. This means that Adobe Creative Cloud members benefit from the latest in security of stored goods practices.
For more information, visit Amazon Web Services.
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Adobe uses industry-leading security engineering processes in the construction of its products. With Creative Cloud, security is considered to all levels, applications to networks to physical facilities. Beyond the most recent technologies, Adobe is committed to the latest strategies of online safety best practices.
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Adobe Creative Cloud uses cutting-edge encryption technology to ensure the transfer and storage of data from our members. When you use the service, and the file transfer, encryption AES 256-bit Secure Socket Layer (SSL) is used for both user authentication and data transfer encryption, helping to ensure that your data and documents are available only to you and the users you authorize. It is the same advanced technology used by Governments and financial institutions in the world. The service issues a session-only cookie to record credentials for the duration of a specific session. The session cookie does not include the user name (Adobe ID) or password of the user. For creative cloud stored assets, users with industry leading security and certifications provided by Amazon Web Services.
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Creative cloud leverages firewall protection, detection systems intrusion, SSL encryption, and proprietary protocols to protect your critical information. The services are hosted in a secure server environment that uses a firewall and other advanced technology to help prevent interference or access against any outside intrusion.
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Hosting facilities are protected by several layers of physical security, and only authorized personnel can access facilities and servers. In addition, all access to the installation are logged, and logs are regularly reviewed and protected from outside access. All data center equipment has physical protections in place against data theft and environmental risks in order to prevent the assets lost, damaged or compromised and in order to avoid the interruption of business activities.
Tags: Adobe
Similar Questions
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Installation of Creative Cloud-error 205
Tried to install Creative Cloud for a laptop running windows 7 64 bit. Windows Firewall is disabled and there is no antivirus running. I download the file but when I run the downloaded creative Cloud configuration file I get the error "there seems to be a problem with the file... download file code error 205". I have tried both wireless and connected to my home network. I tried the Adobe Creative cloud running Cleanup tool. I tried to restart the computer, but in any case, I get the same error.
To be clear, I can download the file but when I run the dialog box appears during the initialization of the installation, and then I get the error code 205. Tried Internet Explorer and Chrome. Same result.
Any other ideas?
JulesInBuffalo the two documents that are specific to your difficulties are as follows:
I also highly recommend that they review Adobe Creative Cloud Security FAQ for HER.
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Is it possible to go to the secure area in Business catalyst when you have a creative cloud subscription, or do I need a subscription of BC?
Securezones on Web sites are nothing to do with your BC OR login your cloud login creation.
A securezone on a website is to secure content and customer CRM with user name and password on this website with access and a login to access this content if they are assigned to one area.
If you create an account of BC and you talk to develop sites using Adobe Business Catalyst, then it will be at some point to synchronize/merge prompt your creative cloud account.
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As the title says, I got a cloud of adobe update notification that I made. Now, MS Security Essentials opens a box on every Adobe CoreSync.exe markup start and want the file sent to Microsoft for review. What is going on?
Thanks Brucgovn for your help. Problem has been resolved with the customer. We rename the folder CoreSync in CoreSync-old and then to access the Creative dnuee program through the folder of the ACC, Creative Cloud.exe
I don't know what will be the next update, but for now I have a workaround and it works as it should without crashing.
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Whenever I try to install creative cloud on my computer I couldn't install error 1. I used adobe cleaner as suggested, turned off my security, but always error 1.
Lucy Sack you used the steps that are listed in the "failed to install" error Creative Cloud Desktop application to solve common mistake?
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Sign by sign in http://forums.adobe.com/thread/1450581?tstart=0 can help
- and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
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After Creative cloud updated AcrobatDC, Photoshop2015, Lightroom2015, bridge 2015 stop with error 16
This is first of all, on a Macintosh with EL Capitan version with all updates installed 11.6 later security.
I did two things:
- To download manuals for an HP Home HP printer, I had to download and install the CD Player use in SeaMonkey, my mail software.
- Then I opened the creative cloud, and he said there was an update I did dutifully. (BIG MISTAKE)
Result now all my subscriptions released will be open with this error and when rejected will leave
Well, I spent the best part of at least 5 hours, trying to follow the direction given by the support. Despite all efforts, I can't remove the creative cloud.
It is said there are some elements of the Application is always the control. Things only I bought is the update through CC were four points mentioned in the title or
Acrobat CC subscription and a separate photography subscription package. I have some old Version of Dreamweaver and Fireworks that I bought and installed 5.5 manually I always use to maintain a Web site I have. But cannot afford to upgrade or pay a subscription. At the point where they have been installed CC did not exist.
I'll have to delete even the elements as well? (Whatever it is purchased before CC, not should not even be recognized by CC.)
So I'm wasting money on both subscriptions on software I use is no longer just because I updated blindly CC. I should have left alone. Fortunately, I can still use ReaderDC
I did not mark as answered. I found the solution through Adobe's cat. EU empty a folder and some files and set permissions on the files were in manually. Both in the main library and the user/Library/Application support / Adobe /.
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Creative cloud will not install
Hello community,
yesterday, that I wanted to install Adobe Creative cloud. I downloaded the "CreativeCloudSet - Up.exe" and I started. I accepted the "user account control", but then nothing happens. I installed the configuration again and again but nothing happens. Also the Task Manager doesn't show me something with Adobe or creative cloud.
Can someone help me?
Thank you!
Hi Simon % 20Sch,.
In this scenario, when you are by clicking on allow however nothing happens after that, please let us know if this is the first time that you install the application Adobe Creative Cloud on this machine, or was it installed on this machine soon as well?
If it's the first installation, then I recommend you to follow the steps below and try installation again as the below could block the app to proceed with the installation:
1. temporarily disable security/Antivirus program completely installed on your machine.
2 disable any browser add-on security is installed on your machine.
3 temporarily disable the firewall system.
4 reset the hosts file. See Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications .
But, if this is the second or third installation of the desktop application Adobe Creative Cloud on this machine, then check out the troubleshooting steps mentioned in the following help document: error "Unable to install" received when installing Adobe Creative Cloud desktop application .
Veuileez let us know if that helps.
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Cannot download apps on creative cloud
Whenever I try to install an apps like Adobe Premiere or after effect of creative cloud, I get this error http://puu.sh/qjgZn/a1ba1b0fd9.png and I don't know what to do. IM on a computer alienware with windows 8. Anyone know what I can do, to be able to download all the programs?
Thank you
AlexPlease disable antivirus, firewall or any other security suites installed temporarily and then try to install.
Reference:
Let us know if you need the steps to disable the antivirus or Internet Security suite, just in case if you use different manufacturer app.
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Creative cloud installation does not open
I try to install creative cloud on Windows 10. When I click on it, it asks me if I want to allow this program to make changes to the computer. I click on Yes, the window closes, and absolutely nothing happens. I restarted my PC and re-downloaded CC of many times, but it never works. Someone knows what to do?
Hi Eddies85420697,
On a 'User Account Control' popup always select 'Allow' If you try to install or run something on your computer, if you click 'No. or do not allow' then it crashes the program install on your machine.
In this scenario, when you are by clicking on allow however nothing happens after that, please let us know if this is the first time that you install the application Adobe Creative Cloud on this machine, or was it installed on this machine soon as well?
If it's the first installation, then I recommend you to follow the steps below and try installation again as the below could block the app to proceed with the installation:
1. temporarily disable security/Antivirus program completely installed on your machine.
2 disable any browser add-on security is installed on your machine.
3 temporarily disable the firewall system.
4 reset the hosts file. See Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications .
But, if this is the second or third installation of the desktop application Adobe Creative Cloud on this machine, then check out the troubleshooting steps mentioned in the following help document: error "Unable to install" received when installing Adobe Creative Cloud desktop application .
Veuileez let us know if that helps.
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Having trouble accessing the creative cloud for download it and other applications
I use Safari v9.1.1 on an iMac with v10.11.5 El Capitan.
I tried every way I can see to get the links to download creative cloud or one of the applications with it (I have the number of members all apps) and whenever I click on a download link, it transfers me to the link to download, but then it just sits there. No spinning icon, no "Please wait", no message 'Download now', just a blank in my browser screen and nothing happens (see below - it is just on this screen forever). I just visited this site on my Windows laptop and accesses all what I needed, he does everything just not on my Mac. I can not even the desktop app creative cloud download so that I can try from here. It has been super frustrating for the last two hours.
Any suggestions?
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
Try disabling Norton as he seems to be to secure your machine and can prevent the download.
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CANNOT INSTALL THE CREATIVE CLOUD
I'm out on this one, been trying to install creative cloud for over 2 weeks now. He arrived at a point that I'll have to seriously consider moving to a different design program!
Each time, I'm using any Installer (the installer of the trial of Illustrator, or creative cloud desktop application itself), I get error 205. Here are the troubleshooting steps I used:
1) reboot in safe mode with networking
(2) creative removed completely the cloud and attempted to reinstall
(3) set up a VPN and tried to install it
(4) downloaded an older version of the cloud creative office and tried to update
(5) delete each firewall that I got a computer and the router at the level (user)
(6) reinstalled my operating system (Windows, 10)
Firmware 7) for windows 7 and tried to install it (using all of the above steps)
(8) completely wiped my hard drive and installed windows 7 from scratch (and I tried everything above)
(9) again completely wiped my hard drive and installed windows 10 scratch.
10) has run all applications as an administrator, or created a new admin user to try to make it work this way.
I have no possibility to use another internet connection to do this. I am at a loss of compless for the words, and I worked at IBM for 6 years as technical support.
Here are the contents of my temp DLM file:
13/07/16 07:51:24:423 | [INFO] | | | | | | | 1996 | start of download *.
13/07/16 07:51:24:423 | [INFO] | | | | | | | 1996 | WDM Version is 2.8.0.1
13/07/16 07:51:31:383 | [INFO] | | | | | | | 4168 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{B35F6180-E65F-4396-B5FE-0B068CFBAEE2}
13/07/16 07:51:31:383 | [INFO] | | | | | | | 4168 | Preference: The customer put the preference for single stream download
13/07/16 07:51:31:416 | [INFO] | | | | | | | 4160 | number of threads is 0 and active thread count is 1
13/07/16 07:51:31:425 | [INFO] | | | | | | | 5548 | start of download *.
13/07/16 07:51:31:425 | [INFO] | | | | | | | 5548 | WDM Version is 2.8.0.1
13/07/16 07:51:32:593 | [ERROR] | | | | | | | 3004 | Is the windows error code - 12150
13/07/16 07:51:32:724 | [INFO] | | | | | | | 4160 | * Download the file acheves.* *.
13/07/16 07:51:32:825 | [INFO] | | | | | | | 4168 | The file to download is reativeCloud https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C & name = CCLBS & osVersion = 6.3.0 & platform = win32 & version = 3.7.0.272
13/07/16 07:51:32:825 | [INFO] | | | | | | | 4168 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{844529F0-8EF0-40E0-B5EA-72EE0E9771EE}
13/07/16 07:51:32:825 | [INFO] | | | | | | | 4168 | Preference: The customer put the preference for single stream download
13/07/16 07:51:32:836 | [INFO] | | | | | | | 7000 | number of threads is 0 and active thread count is 1
13/07/16 07:51:33:322 | [ERROR] | | | | | | | 5812 | Is the windows error code - 12150
13/07/16 07:51:33:431 | [INFO] | | | | | | | 7000 | * Download the file acheves.* *.
13/07/16 07:51:33:561 | [INFO] | | | | | | | 4168 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/3_7/ClientData/ClientData.json
13/07/16 07:51:33:562 | [INFO] | | | | | | | 4168 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{0217DEEF-147F-4BA1-B1F2-CAC177CE3DEB}
13/07/16 07:51:33:562 | [INFO] | | | | | | | 4168 | Preference: The customer put the preference for single stream download
13/07/16 07:51:33:573 | [INFO] | | | | | | | 1144. number of threads is 0 and active thread count is 1
13/07/16 07:51:34:171 | [INFO] | | | | | | | 1144. * Download the file acheves.* *.
13/07/16 07:51:40:396 | [INFO] | | | | | | | 5528 | start of download *.
13/07/16 07:51:40:396 | [INFO] | | | | | | | 5528 | WDM Version is 2.8.0.1
13/07/16 07:51:40:401 | [INFO] | | | | | | | 5528 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_7_PDIMPackage_272/mani fest.xml
13/07/16 07:51:40:401 | [INFO] | | | | | | | 5528 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\{B9544D21-843C-41B3-AFD2-875922E3474C}/manifest.xml
13/07/16 07:51:40:502 | [INFO] | | | | | | | 5528 | Preference: The customer put the preference for single stream download
13/07/16 07:51:40:907 | [INFO] | | | | | | | 732. * Download the file acheves.* *.
13/07/16 07:51:41:118 | [INFO] | | | | | | | 5528 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_7_PDIMPackage_272//val idation.xml
13/07/16 07:51:41:118 | [INFO] | | | | | | | 5528 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\{B9544D21-843C-41B3-AFD2-875922E3474C}/validation.xml
13/07/16 07:51:41:219 | [INFO] | | | | | | | 5528 | Preference: The customer put the preference for single stream download
13/07/16 07:51:41:524 | [INFO] | | | | | | | 4948. * Download the file acheves.* *.
13/07/16 07:51:41:734 | [INFO] | | | | | | | 5528 | The file to download is ip http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_3_7_PDIMPackage_272/PDIM.z
13/07/16 07:51:41:734 | [INFO] | | | | | | | 5528 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\{B9544D21-843C-41B3-AFD2-875922E3474C}/PDIM.zip
13/07/16 07:51:41:907 | [INFO] | | | | | | | 5528 | The HEAD request header field is:
HTTP/1.1 200 OK
Connection: keep-alive
Date: Wednesday, July 13, 2016 11:51:41 GMT
Content-Length: 1563322
Content-Type: application/zip
Content-MD5: S45CgwetASdljCbZcXd0Gg is
Last modified: Wednesday, June 8, 2016 14:30:29 GMT
Accept-Ranges: bytes
ETag: "4b8e428307ad0127658c26d97177741a:1465479877".
Server: Apache
13/07/16 07:51:41:927 | [INFO] | | | | | | | 5528 | Check the HTTP header for the byte range request:
13/07/16 07:51:41:927 | [INFO] | | | | | | | 5528 | The content of the header:
HTTP/1.1 206 partial content
Connection: keep-alive
Date: Wednesday, July 13, 2016 11:51:41 GMT
Content-Length: 2
Content-Type: application/zip
Content-MD5: S45CgwetASdljCbZcXd0Gg is
Content-Range: bytes 1563320-1563321/1563322
Last modified: Wednesday, June 8, 2016 14:30:29 GMT
Accept-Ranges: bytes
ETag: "4b8e428307ad0127658c26d97177741a:1465479877".
Server: Apache
13/07/16 07:51:44:971 | [ERROR] | | | | | | | 6648 | Download job: could not validate segment (0)
13/07/16 07:51:44:971 | [ERROR] | | | | | | | 6648 | the download work (0) could not run. The State of the work is STOPPED_STATE
13/07/16 07:51:45:235 | [INFO] | | | | | | | 4844 | an intermittent error. Try again now. Error code is 417 and the type of error is - 60
13/07/16 16:05:42:267 | [INFO] | | | | | | | 4824. start of download *.
13/07/16 16:05:42:267 | [INFO] | | | | | | | 4824. WDM Version is 2.8.0.1
13/07/16 16:05:49:415 | [INFO] | | | | | | | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{7BA80B49-74CB-475D-90C6-0ECBA60A63CE}
13/07/16 16:05:49:415 | [INFO] | | | | | | | 6288 | Preference: The customer put the preference for single stream download
13/07/16 16:05:49:468 | [INFO] | | | | | | | 6900 | number of threads is 0 and active thread count is 1
13/07/16 16:05:49:481 | [INFO] | | | | | | | 5452 | start of download *.
13/07/16 16:05:49:482 | [INFO] | | | | | | | 5452 | WDM Version is 2.8.0.1
13/07/16 16:05:50:429 | [ERROR] | | | | | | | 6896 | Is the windows error code - 12150
13/07/16 16:05:50:583 | [INFO] | | | | | | | 6900 | * Download the file acheves.* *.
13/07/16 16:05:50:708 | [INFO] | | | | | | | 6288 | The file to download is reativeCloud https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C & name = CCLBS & osVersion = 6.3.0 & platform = win32 & version = 3.7.0.272
13/07/16 16:05:50:708 | [INFO] | | | | | | | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{6A2443AB-9CDE-4146-9EE8-2752E50C02D7}
13/07/16 16:05:50:709 | [INFO] | | | | | | | 6288 | Preference: The customer put the preference for single stream download
13/07/16 16:05:50:720 | [INFO] | | | | | | | 6960. number of threads is 0 and active thread count is 1
13/07/16 16:05:50:999 | [ERROR] | | | | | | | 6956. Is the windows error code - 12150
13/07/16 16:05:51:122 | [INFO] | | | | | | | 6960. * Download the file acheves.* *.
13/07/16 16:05:51:344 | [INFO] | | | | | | | 6288 | The file to download is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/3_7/ClientData/ClientData.json
13/07/16 16:05:51:344 | [INFO] | | | | | | | 6288 | Going to download the file to C:\Users\Jon\AppData\Local\Temp\/{B06A0B15-2B3B-48E3-BE4A-2141D2AF33DD}
13/07/16 16:05:51:344 | [INFO] | | | | | | | 6288 | Preference: The customer put the preference for single stream download
13/07/16 16:05:51:356 | [INFO] | | | | | | | 7004. number of threads is 0 and active thread count is 1
13/07/16 16:05:51:961 | [INFO] | | | | | | | 7004. * Download the file acheves.* *.
13/07/16 16:06:15:466 | [INFO] | | | | | | | 4824. *******************End****************
13/07/16 16:06:15:575 | [INFO] | | | | | | | 4824. *******************End****************
I spent about 10 hours on the patches for this NIGHTMARE, in WINDOWS 7! With no luck at all! I don't know why ADOBE engineers for 4 years, could not fix this problem. That much seems to have.
I solved it all... by the UPGRADE FREE, WIN 7 to 10 Windows. Therefore, there must be something internally in registry files or corrupted files, UPDATES of WINDOWS regualr does not resolve. Where the 10 latest WINDOWS Installer, makes everything works again. This means that the ADOBE's CLOUD is designed more to WIN 10 and not the older versions of WINDOWS. Basically... well enough! I would say that...
Good luck to all! I think a new installation of WINDOWS, with the registration of your daily files to a backup HD is the ticket! It is something to do with the ADOBE SECURITY ISSUES, old ADOBE software and installs latest. Who confuse SECURITY in the CLOUD, I'd bet. The CLOUD of ADOBE wants a new PC, without the OLD files, registry files or corrupted files on install! I'm not a software engineer... just someone who had been on the apples, Mac, Pc and think so smarter than average wannabee software TECH.
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Creative cloud and Adobe InCopy CS6
We have InCopy 2014 to InCopy CS 6 decommissioning. To use our license, we downloaded the archived Version of InCopy via Creative Cloud. Installed and to get a corrupted Installation of creative cloud. No license via Creative Cloud is possible. Error message "Creativ-Cloud is neseccary. Creative cloud is missing or defective. Please download the latest Version. In our environment of Secur, it is not allowed to download the Installation sources, nor our users have the right to needes to install.
Any ideas?
Thank you very much in advance
Fritz
I would advice you Contact Customer Care as technical troubleshooting would be necessary.
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What happens when I cancel my membership of creative cloud?
I had a subscription to creative cloud for two years now and have been very happy with it until this last update of Photoshop CC 2015.5. After spending a few hours with the technical team to try to get it to open the solution, it is my user account is corrupted, so they created a new user account. It now opens, but I can't access any of my photos of Dropbox. Apparently, I have to reconfigure my computer to load it all on this new user account. I've never had a problem with my account for 18 months, there are and previous updates of Photoshop have never been a problem, I bought the computer. I decided that I'm not reconfigure my computer around the Software Photoshop CC 2015.5.
My question is that I have Photoshop CC 2015 and I am very happy with that. If I cancel my subscription that I don't see the point to pay for other upgrades that do not work or I have to reconfigure my computer, can I still keep Photoshop CC 2015 or is access to this secure software?
Thanks in advance.
You might want to think about twice the legal advice, but you are free to continue - it is bound to cost you much more than cancel your subscription costs will eventually, and you're not likely to find someone willing to support what you think that you may have as soon as they see the license agreement that you have accepted your registration. If you read, you should be able to see why.
We should not consider the money you've spent as spent for nothing. Just like anything else rent you (apartment, electricity, telephone, cable TV, etc.) the service ends when you stop paying for it or cancel it. You do not get to continue using these things once you stop paying, and some of them also charge a fee for early termination.
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Why I can't install creative cloud?
Hello
I can't install creative cloud.
After I downloaded the file, I double click on it to start the installation, but nothing happens.
How can I solve this problem?
Windows 8 is running on my pc.
Hello Alessandro % 20% 20Leo.
Please run the CC cleaning tool and check if there is everything about Adobe Creative Cloud or Adobe Application manager, if you see it then please remove:
The Adobe Creative Cloud Cleaner tool allows to solve installation problems
You can also disable your software firewall and security/antivirus temporarily, and then download a fresh installation for Office Adobe Creative cloud from the link below to install it:
Download Adobe Creative cloud apps | Free trial of Adobe Creative Cloud
Let us know if this helps, waiting for your response.
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