Creative Suite CS 5.5 not activating on Mac

I am the person IT for a not-for-profit organization.

They bought Adobe Creative Suite CS 5.5 in 2010.

Software license certificate for the product presents a PC / Mac serial number.

The old person of the publications left, who had a PC, and the new person of Publications has a Mac.

When she tries to download the product and install it on his Mac with Mac serial number it says serial number is not valid.

Any ideas?  I am informed because it's Creative Suite and not creative Cloud, it is only allowed on a system, is that correct?

I think that the old person of publications has not removed from his PC.

Thank you very much in advance.

Dan

I don't work for Adobe, so have no idea if you should be able to install on Mac AND Windows

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

- and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

When you have a non-functional computer and cannot turn off

Don't forget to request ONLY activation support set your number of activations

Serial number and activation support (no-Cloud) https://forums.adobe.com/thread/2041990

IF El Capitan Mac read below

CS6 and previous programs have not been tested and will not be updated to run on Mac El Capitan

-which means you are trying to use CS6 and earlier at YOUR risk of having problems

-You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

-Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html can help

Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 can help (also for others than CS5)

-also a TEMPORARY security change https://forums.adobe.com/thread/2039319

-http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developer s-mac-os-x-0158095 /

-the guardian https://support.apple.com/en-au/HT202491

Tags: Adobe

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