I just bought the creative suite for windows, but I have a mac, so how do I fix or get my money ba

Similar Questions

• I just bought the items 14 for Windows, but I need it for Mac. How can I change?

  I just bought the items 14 for Windows, but I need it for Mac. How can I change?

  After the weekend... To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• Hi, bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  Hi, I bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  As well as the serial number does not work.

  Thanks for the reply of wour

  K

  If you received from the serial numbers for mac and win, dl just the Setup file you need.

  Otherwise, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.1.1 . 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14 | 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14 | 13 | 12 | 11, 10 |8 mac | 7 mac

    Download and installation help links Adobe

    Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  • I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

    I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

    Hi Dcee3,

    Acrobat Standard was developed for the platform Mac Mac version is not available. It can run on a windows machine.

    Kind regards

    Anand

  • CS6 bought and downloaded for Windows, but now have a Mac. I have the disk to download on Mac, but do not have a CD drive in my computer. How to download through my Adobe CS6 on my Mac account. It is not listed under my orders on my account

    CS6 bought and downloaded for Windows, but now have a Mac. I have the disc to download on Mac, but do not have a CD drive in my computer. How to download through my Adobe CS6 on my Mac account? It is not listed under my orders to my account, so I can't do it this way.

    Hello

    You can access the link as follows and download the installer for CS6 products and activate the product using the license key of series.

    Download Creative Suite 6 applications

    Thank you.

  • My trial ended for Photoshop Elements and I followed the instructions and purchased the software. Now, I can't use it because it's for Windows and I have a Mac. How can I pass?

    I can't launch the software, I just buy because it's for Windows. How can I make it so it will work on my Mac?

    Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552

  • items purchased for Windows but supposed to buy Mac. How to exchange it?

    Hello

    I had a trial version of 13 elements, which had expired. I clicked on the tab buy and paid for a license, but the serial number doesn't work?  It says 'serial number is not valid for Adobe Photoshop Elements 13 "

    Looking at the Bill there version I bought was full, windows but I use a Mac... would that affect it?

    Sam

    Please see this link:

    Return, cancel or change an Adobe order

    Guinot

  • What should I do if I bought items from photo adobe for windows, but I have a mac

    I bought 14 for windows adobe photo elements, it takes to a MAC

    Not to worry, you can exchange it:

    Exchange a product Adobe of a different version of the language or platform

  • I accidentally downloaded the elements of photoshop for windows, but I have a Mac... Can you help me move without having to pay to download another?

    I accidentally downloaded the elements of photoshop for windows PC, but I have a Macbook air. Can you help me to switch to the Mac version without having to pay for a new download of the software or the license?

    Go to Adobe to get a refund and then download the right version

    Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
    Don't forget to stay signed with your Adobe ID before accessing the link below

    Creative cloud support (all creative cloud customer service problems)
    http://helpx.Adobe.com/x-productkb/global/service-CCM.html
    -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I bought the creative cloud for students and cannot access the document cloud.

    Hello.  I bought the creative cloud for students and cannot access the document cloud.  I thought that it was part of the overall agreement, but it just says my trial has expired and does not allow me to do something.  My payments were made.  The only reason why I

    Your subscription to cloud shows correctly on your account page?

    If you have more than one email, you will be sure that you use the right Adobe ID?

    https://www.adobe.com/account.html for subscriptions on your page from Adobe

    If Yes

    Some general information for a subscription of cloud

    Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

    Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

    -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    If no

    This is an open forum, Adobe support... you need Adobe personnel to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    -Select your product and what you need help with

    -Click on the blue box "still need help? Contact us. "

  • Hello; I just bought the annual cc for students; After installing it on my workstation, I tried to do the same thing on my surface, but it seems that I can't. Anyone know if the version of the student cannot be installed on a single pc? Thank you

    Hello; I just bought the annual cc for students; After installing it on my workstation, I tried to do the same thing on my surface, but it seems that I can't. Anyone know if the version of the student cannot be installed on a single pc? Thank you

    Hello

    You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

    Also creative cloud cannot be installed on a Surface of 3 pro:-Cloud Creative and Microsoft Surface Pro 3 | Creative blog Cloud by Adobe

  • I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy when you already took my payment for it. Please help me!

    I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy, when adobe already had my payment for it. Pleas help me!

    Hi Charlotte,.

    Please check the help below document:

    Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

    Kind regards

    Sheena

  • I just bought the version studying for my 14 yr old daughter and want to download on his Wacom tablet... How can I start?

    I just bought the student version for my 14 year old daughter and want to download on a Wacom tablet.  Once I'm on the home page... How to... didn't they ask a paid receipt or confirmation any?

    Hi Samuel

    Here is a link to download the application cloud Creative Manager.

    https://creative.Adobe.com/products/creative-cloud

    She will need CC instal the software first on the computer and connect you with the Adobe ID to activate. Then install the drivers for the Wacom tablet. It will then be able to use the tablet with the Creative Cloud software

    Thank you

    Scott

  • I just bought the wireless desktop 800 Windows keyboard and mouse it does not work on the Windows XP desktop

    I just bought the wireless desktop 800 Windows keyboard and mouse. It works fine on my Win7 laptop but not on my XP desktop even if it says it is compatible with XP. Any advice?

    Hello

     

    Thanks to join Microsoft Community where you will find all necessary information about the Windows operating systems.

    You cannot use the Wireless Desktop 800 keyboard and mouse.

    The problem may occur if the devices are not detected.

    What exactly happens when you try to use the devices?

    A fixit could be used if the devices are not detected.

    See the site:

    Hardware devices do not work or are not detected in Windows

    http://support.Microsoft.com/mats/hardware_device_problems/en-us

    I hope this helps. If the problem persists, or if you have problems of Windows in the future, let us know and we would be happy to help you.

  • I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

    I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

    Hi K.Winger,

    In order to get this change, you need to take assistance from our support team cat.

    Please Contact Customer Care

    * Being to ensure that you are logged on the page with your adobe ID