CS5.5 Master now says invalid serial #.

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• Acrobat 8 - switch hw and os from win xp to win 8.1 - installation says "invalid serial number" - even though I am very sure it's: o)

  Hi people,

  I'm spending my old pc (win XP) to another (Win 8.1).

  As I wanted to move my installation of acrobat 8 to the new computer, I did the following now:

  -J' disabled (Acrobat 8) license on the old computer

  -J' uninstalled acrobat 8 on the old computer and rebooted, it

  -J' downloaded acrobat 8 on the site of adobe on the new computer

  -J' started the installation that requires serial number

  -J' connected to my acrobat account and found my serial number is

  -J' checked this serial with my paper and invoice copies (bought ion 2007): it's allright

  -J' typed in the serial number I copied it from the account I copied it in the email I received in 2007 / / I checked twice and even more:

  The installation tool says "invalid serial number" - even though I am very sure that it is the right one.

  I can't go any further.

  What happens wrong or am I doing wrong?

  Thanks for your help

  Hi crunchycrisp,

  First of all I won't suggest you install Acrobat 8 on windows 8. This version of the application has never been tested on Windows 8.

  You can upgrade to the latest version of Acrobat.

  ~ Ajlan Huda

• Installer says "invalid serial number"... (CS6 Mac DesWebPrm)

  Try to install CS6 (DesWebPrm) new Mac system, but the installer says "invalid serial number"... What should do?
  (Originally, I bought the software "put in a box", but this is a downloaded installer)

  Clues?  Thanks in advance.

  / m

  Hello

  Please see this link for more details: error of incorrect serial number

  Hope this helps!

• issue during the passage of the lighthouse of the trial to purchased Lighthouse I disconnect then connect and it says invalid serial No.

  When I try to go from the trail to the lighthouse to the lighthouse of the purchase I log on help and then connect.  It is said of the invalid serial number

  Reference: https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  I hope this helps.

  Concerning

  Megha Rawat

• Download online CS6... its saying invalid serial No.?

  Pleaase help me... Im getting discouraged b/c I've spent a lot of money on it as everyone knows, and even I can't use it.

  Contact support by phone / chat web site / web form. We cannot deal with serial number here on a forum.

  Mylenium

• "Invalid serial number" Adobe Creative Suite 5 Design Standard (CS5.5)

  Hi I just downloaded the Adobe Creative Suite 5 Design Standard (CS5.5) on my Macbook Air 2014. Previously I was using on my Apple Macbook 17 ", and now I would like to use it on my Macbook Air. I entered the serial number, and he says it is not valid for this product. May I know if there is anything wrong? Thank you.

  Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  -http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

  - and http://forums.adobe.com/thread/1038761

  IF El Capitan Mac read below

  CS6 and previous programs have not been tested and will not be updated to run on Mac El Capitan

  -which means you are trying to use CS6 and earlier at YOUR risk of having problems

  -You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

  -IF not, Details of the message from the error messages and a person may be able to help

  Maybe it's a fake because of Mac El Capitan and OLD programs error

  This information is a MUST to install old programs on Mac El Capitan

  -You can't get the same error message, but here are some links that CAN help with old programs

  -Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html can help

  Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 can help (also for others than CS5)

  -also a TEMPORARY security change https://forums.adobe.com/thread/2039319

  -http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developer s-mac-os-x-0158095 /

  -the guardian https://support.apple.com/en-au/HT202491

• I have a licensed version of PhotoShop CS5 and bought a CS6 upgrade.   When I update, it says invalid license id.   What to do next?  How can I contact personal support?

  I have a licensed version of PhotoShop CS5 and bought a CS6 upgrade.   When I update, it says invalid license id.   What to do next?  How can I contact personal support?

  Hi David,

  You must download Photoshop CS6 and enter the serial number for Photoshop CS6 and then you will be prompted to enter the serial number of product qualification.

  Enter the serial number CS5 to install and activate Photoshop CS5 on your machine.

  Please post on the Adobe Forums.

• My computer crashed and I now need to reinstall Photoshop CS5 Extended. I have the serial number and I had to the suggested link but cannot find a Setup program.

  My computer crashed and I now need to reinstall Photoshop CS5 Extended. I have the serial number and I had to the suggested link but cannot find a Setup program.

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• I CS5.5 Master Collection and you want to transfer to a new laptop.  The CS5.5 was an update for CS3 Design standard and I have all the disks and serial numbers.  I just uninstall both programs a laptop and install them on the other?

  I CS5.5 Master Collection and you want to transfer to a new laptop.  The CS5.5 was an update for CS3 Design standard and I have all the disks and serial numbers.  I just uninstall both programs a laptop and install them on the other?

  You can do it, but you don't have to install cs3 in order to install your upgrade of cs5.5.

  You can launch the installation of cs5.5 and you will be asked your cs5.5 serial number.  Setup will ask you then select the product (in a drop-down list) calling.  Select cs3 and you will be prompted for the serial number for cs3.

  Enter the correct number at the right time and to proceed with the installation.

  If you no longer need these programs on your old laptop, disable (help > deactivate) before uninstalling so that you can keep your two activations.

• When I try to open the master collection I get an error message saying invalid checksum

  When I try to open the master collection I get an error message saying invalid checksum

  If you complete solution 1 to troubleshoot Adobe Download Assistant - n_1 http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio it will allow you to reset the download experience.  Please choose the default location for the user folder when to reset the download.

  Alternatively, you can follow the steps listed in http://forums.adobe.com/thread/981369 to launch a direct download.

• How to overcome error (20) during the installation of CS5.5 Master Collection?

  When installing CS5.5 Master collection, I have error (20). It says to reboot and I ran CS vacuum tool but no luck.

  Hi Brade70291229,

  I hope that you have now installed CS5.5 Master Collection. If this isn't the case, you try to install by transfer? Adobe programs do generally not well migrate. Try instead to download programs directly and then activate with serial number: Download Adobe Creative Suite 5.5 products.

  If this does not answer the error and you continue to experience problems, please post response.

  Best,

  Del

• Hi im doing a fresh install of xp, but when I get to the product id it says invalid

  Hi im doing a fresh install of xp, but when I get to the product id it says invalid... However I followed the steps to find the product key on the disk, I lost the sticker. any reason why this product key is not working? the hard drive is formatted and Ive tried several times now more double and triple check numbers etc, but still without success... dosent make any sence why he does not accept the product key, the computer is not connected to the internet (dose it have to be?) Please help

  Not enough information, Andrew.

  If you used a CD with a retail version of XP Home (you never did say what type of XP you had!) and if you carelessly lost the COA with the product key if you use magic Jellybean Finder or Belarc Advisor and if you faithfully transcribed the key and if you used the correct installation of new and correctly typed in the key CD (be careful not to confuse a) 8 with a B or a S with a 5, etc.), this method will not work.

  But we do not know the brand and model of your PC. We do not know what method the manufacturer provided to return the PC to its original state. We do not know which method you have elected to use to perform the installation of "fresh".

  In addition, it is impossible to find the product key on the disk (unless it's something like an OEM CD mark Dell that contains a golden master key, which of course cannot be used on a Dell PC!).

  As far as we know is you formatted the hard drive. So, even in the cases where you were, at some point, installed a version valid retail XP home and really lost the COA/product key and otherwise might have found the key to product using the SDM or Belarc, erase you the key when you formatted the drive!

  If you have purchased the commercial version and still have the receipt (proof of purchase), read this page:

  http://support.Microsoft.com/kb/326246

• code for all new creative cloud educard Bookstore says invalid

  Hello

  When I visit www.creativecloud.com/educard and follow the direction that the code for all new creative cloud educard Bookstore says invalid, screenshot below, is there a better way than this forum to find someone who can help?  can anyone send me please?  y at - it a live support person, I can call? :

  [personal information deleted... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  [If you send messages by e-mail, please turn off your "sig file" function for display]

  [NEVER POST A SERIAL NUMBER OR AN OPEN FORUM BUY!]

  [You gave your number to all who read this message before]

  [I removed the number... or those who receive all their messages of forum by e-mail]

  Well, your redemption code is now useless after being posted in an open forum

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• CS5.5 Master Collection downloaded, but Photoshop does not

  Hello!

  I am currently using Windows 7 Ultimate on a PC and I downloaded the trial version of CS5.5 Master Collection from Adobe and Photoshop is the program I want to test... but for some reason any it is working properly. When I start Photoshop, it opens fine, but when I try to open a picture to change, it gives me a Message of ERROR, then stop the application. What about other programs, they seem to work, but I have not tried to check all out them.

  Here is the message I get when I try to OPEN the image to change:

  "We encountered the following problems: setup initialization failed." This could be due to a missing file. Please download Adobe Support Advisor to detect the problem. »

  But, when I click on the link Support Advisor in the pop-up window, it opens a new tab that says "Adobe Support Advisor has been abandoned", then it returns me on the support forum for assistance.

  1. can I remove Photoshop x 64 Adobe in program files, since you can't do it in the Add/Remove Programs section without removing the entire Master Collection. Then, download Adobe Photoshop as a single program and add it to the adobe folder? Or would I need to do something else...?

  2. can someone please tell me what I should do to get the Photoshop work, or how to fix the installer?

  Thanks for your help in advance!

  Hi Dk,

  Try the suggestions by kglad in this discussion in which a user has experienced a similar problem: failed to initialize the installation of adobe.

  If renaming the folder in OOBE or using the troubleshooting logs does not help, you will have to indeed uninstall, clean using the cleaning tool cloud creative to solve installation problems and reinstall. The uninstall program Adobe in general allows you to remove individual programs within a suite: uninstall Adobe Creative Suite 5.5 or Creative Suite 5.

  To reinstall, you can run the installer from the CS5.5 Master Collection and select Photoshop. I guess you can also download and install the individual version of Photoshop CS5.5, but he will not be part of your collection (location of the record, that I wouldn't recommend, will change in movement). Having Photoshop as part of the suite can be important to you if you just want to run the trial without having to activate, which I assume is the case. If do not want to turn on at the end, however, the individual version of Photoshop CS5.5 wouldn't recognize your Master Collection serial number.

• Just bought lightroom6 attempt to put in the redemption code, continues to say invalid, try again

  Just bought a new lightroom 6 disk from best buy.  Try to download, keeps saying invalid redemption code, try again when you attempt to get the serial number. tried several times

  The redemption code was correct.  I chatted with the Adobe representative gave him the code.  He found the numbers that I needed and I use it with my Nikon D7200 now.  Now I have LR 5 and 6 items 12 and 13.  Now I have to learn to use it, as well as the camera.  Then comes... Windows 10.   Thanks for your help.  I mean!