CS6 inDesign crashing just after startup

Hello

We had a problem with one of our InDesign CS6 users, I feel that we have tried to implement everything. I will list them for reference:

  • InDesign CS6 uninstall through the standard "uninstall a program".
  • Uninstalling InDesign CS6 and by using the 'AdobeCreativeCloudCleanerTool '.
  • Tried to install using different disks.
  • Tried the update of the program (a few times he has shown there is no update).
  • Tried to delete the startup scripts and the removal of preferences.
  • Tried with a profile of charge on PC users.
  • Used several PC to test it with various different user accounts.
  • In the end we suffered just the hard drive clean, a completely new installation of windows 7, still no joy.

The only way that we can get this to work and not fall down just after commissioning is to give the user administrative rights, which for obvious reasons, is not an option for us.

Here is the signature of the problem of window that warns me of the bat, with all the info inside.

Signature of the problem:

Problem event name: APPCRASH

Application name: InDesign.exe

Application version: 8.0.0.370

Application timestamp: 4f72c3ee

Fault Module name: MSVCR100.dll

Fault Module Version: 10.0.40219.1

Timestamp of Module error: 4d5f0c22

Exception code: 40000015

Exception offset: 0008d6fd

OS version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Additional information 1: 7f56

More information 2: 7f56d5316922f11d9c19960fa530c768

Information additional 3:1720

Additional information 4: 1720f133ce639c9412106776314a8c8e

I would like to provide the dxdiag and msinfo files but I think they are not relevant because of the fact that this happens on multiple machines.

Could someone please advise?

Thank you

Jacob

Hi Peter,.

It seems that I finally found a solution! One of my colleagues sent me so I thought I share it incase others have the same problem.

Here are the steps I took to make it work.

1. create a folder on the root of C, as C:\UserTemp

2. give users the rights to modify on the file that you created.

3. run the following commandlines for each user change their folder and tmp %% hemins (need to be registered as a user):

A. setx.exe TEMP C:\UserTemp

B. setx.exe TMP C:\UserTemp

Basically, what this does is create a new TEMP folder where the user can get full access too, without having administrative rights. I was told that it works for all applications of CS6 not just InDesign.

Hope this can help someone else in the future and thanks for your help on this stone, troubleshooting.

See you soon,.

Jacob

Tags: InDesign

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