Illustrator CC will launch only in the new user account.

I had trouble with the main user account settings causing newly installed apps crashing.

I couldn't install Adobe Creative Cloud apps on the main account... they kept crashing on launch.

With the help of Adobe Support (take control remotely from my Mac), after having tried and tried to install it on my main user account, that they finally successfully the installed in a new account user without problem. However, it's a workaround and not the best solution.

It seems that the account settings user principal is in contradiction with the launch of the product. On installing successfully on the new user account they strongly suggest that I should now get in touch with you, the guys at Apple support to verify authorization/main user account settings and check if there is no certain permissions that may conflict with Adobe Illustrator CC.

As advised, I contacted Apple Supprt and spent several hours and has done the following with their help:

DISK UTILITY

The disk verified permissions

The repaired disk permissions

Disc checked

ADOBE PRODUCTS

Confirmed that Acrobat Pro XI worked in the Admin user account

Confirmed that Dreamweaver CC worked to the Admin user account

Confirmed that InDesign CC worked to the Admin user account

Confirmed that the bridge CC worked to the Admin user account

Confirmed that Photoshop CC worked to the Admin user account

Confirmed that Illustrator CC doesn't have a user Admin account, but has worked in the new user account.

Uninstalled Illustrator CC and reinstalled through Creative Cloud CC

Removed all 17 Illustrator preferences in both libraries

As before Illustrator CC doesn't have a user Admin account, but has worked in the new user account.

APPLE SUPPORT SUGGESTION

I'll be back for you, by saying: "...". This would be better handled by the adobe User support REPS specific errors can occur in any application and there are things that the 3rd third party provider can look at to solve this problem. »

I'm getting hit back like a tennis ball. Any solid suggestions? Everyone has been through this loop?

Hi creatorii,

You must ensure that if you have permissions on the right folders.

Please follow the steps below and let me know:

-Go > go to folder. ~/Library type and you will get file Preferences.

-Control-click on the folder and choose read information.

-Expand the section sharing & permissions.

-Click on the padlock icon in the lower corner on the right.

-Expand the section sharing & permissions.

-Enter your administrator user name and password when you are prompted, and then click OK.

-Click on icon + and add the Admin and showing all users.

-Set the permission for all users and admin read/write

-Click on the gear icon and select apply point-to-point closed

Follow the same steps for the sub folder too

Choose go > go to folder. Enter ~/library/Application support and give all the permissions file to Adobe.

Launch Illustrator and check.

Tags: Adobe

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