CS6 random crashes

Hello

Illustrator crashes on me and it always happens when I'm working on something for a while, but it seems completely random as well. I had this problem for months, since I first joined Adobe Creative Cloud (since July). I was hoping it would be is fixed by itself one day, but now he really starting to irritate me. Especially after these typical times I forget to save for a while and he decide to crash.

Characteristics of the computer:

HI 3.5 "Seagate Barracuda 2 TB Barracuda
Gigabyte GA-Z77X-D3H ATX Z77 LGA1155 Intel Z77 - SATA600/USB3.0

Intel Core i5 - 3570 K 3.4 GHz 6 MB LGA1155 Quad-core
Sapphire Radeon HD 6850 1 GB GDDR5 DVI-I/DVI-D/HDMI/Mini Display

Corsair Vengeance DDR3, 1600-8 GB KIT

Windows 7 64 bit

The problem occurs in the 64-bit or 32-bit of Illustrator. Here are the event logs of the two occasions where it crashed:

Name of the failing application: Illustrator.exe, version: 16.1.1.714, time stamp: 0x5056cd8b

Name of the failed module: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x503285c2

Exception code: 0xe06d7363

Offset: 0x000000000000caed

ID of the process failed: 0x14ec

Start time of application vulnerabilities: 0x01cdb79f4c69c0c1

The failing application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\Illustrator.exe

Path of the failing module: C:\Windows\system32\KERNELBASE.dll

Report ID: e08b51b4-23a9-11e2-899d-902b3433226d

Name of the failing application: Illustrator.exe, version: 16.1.1.714, time stamp: 0x5056cd8b

Name of the failed module: dvaui.dll, version: 6.0.0.0, time stamp: 0x4f6e3e47

Exception code: 0xc0000005

Offset: 0 x 0000000000041521

ID of the process failed: 0x1f28

Start time of application vulnerabilities: 0x01cdb7b6a86a5264

The failing application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\Illustrator.exe

Path of the failing module: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\dvaui.dll

Report ID: 3c9da02f-23b3-11e2-899d-902b3433226d

I don't know what all this means, but I found myself on a support page from Microsoft through Google encouraging me to run a sfc/scannow who told me "Windows Resource Protection not found any breach of integrity.". In Google another attempt, I discovered KERNELBASE.dll exceptions has something to do with permissions? Can he come to have Norton AntiVirus running in the background?

A few weeks ago I finally discovered the cause of these problems, it was all caused by Norton Antivirus 2010 is going haywire. Windows Installer in safe mode and remove the anti program virus my use of disk has been down dramatically and programs Adobe has stopped crashing. I remembered posting here with my problems so I leave this here hoping that it might help someone else.

Tags: Illustrator

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