CS6 upgrade will not identify the existing Installation of CS5.5

I have a legal copy of CS5.5 Master Collection for Windows on my PC.  It is installed on an SSD, mapped to the B drive for speed.  Just purchased and downloaded CS6 Production Premium for Windows.  Entered the serial number, but the installer could not find the installation of MC CS5.5 (itself an upgrade to a version full of CS5 MC) so he prompted me to the S/N of a qualifying product.  I entered my CS5.5 MC S/N, and the installer says that it is not a product calling.  What gives, and how do I solve this problem and get the CS6 switch to run? Thank you.

You are partially right.  I contacted Adobe support and they were able to help me with a special code.  Of course, it's sort of downgrade (but I use no more product non-ProdPro like InDesign) but it is legal and I did qualify for the upgrade price.  Choices in Setup included CS 5.5 MC, so that Setup is misprogrammed so that is not supposed to happen.  So now I moved on, no worries.

Tags: Adobe

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