CTI Route Point Call Forwarding

Hi all

I'm running 10.5 CM and wanted to know if it was possible before/road called of a Point of ITC road to another CTI Route Point AND at the same time fighter pilot.

We have just received a new switchboard console and it does not support the Points of CTI road instead, use groups of hunting/line to ring the DNs directly. We wanted to keep our old switchboard console along side again until we're done installation/check the other.

One of my colleagues mentioned put the driver of hunting and the CTI Route Point in a hunt group and then reference the CTI route Point to that. Would this work?

Please do not hesitate to provide alternatives that you think will work.

Thank you

Matt

Hmm - you can't have a fighter pilot in the Group of the line.

There are two options I can think.

(1) first of all is to have your old extension of CTI - RP and new extensions of the monitoring console in a group of curves. You can then select the algorithm broadcast under fighter pilot group, if you want to send the call for both consoles.

So you will have a new CTI - RP with call your everything to a fighter pilot. This fighter pilot will be a group of line containing all the extensions for the old and the new console monitoring

But the downside will be to ring all extensions in the line fighter pilot group at the same time - which means both the old SIC - RP and all extensions for the new console at the same time.

(2) the second option is to use number SNU. You can add the driver of hunting like the remote destination for the main extension. This will send the call to the old switchboard console and the fighter pilot at the same time - fighter pilot will then hunt for extensions according to the configuration (it will not be broadcast, can be circular, top-down etc. According to your needs). Drawback here is THAT SNR also feeds a license essential or fundamental.

Others will also be consistent with more options I hope.

-Terry

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Tags: Cisco Support

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