Ctrl + alt + delete and then cancel
Why my computer keep freezing? I have to press ctrl + alt + delete and then cancel for his release.
grandpa7,
Thank you for visiting the Microsoft Answers community forum.
Can you tell us a bit more about what's going on just as the computer crashes? This than that when you use your computer to browse the Internet, or by running a program such as a game or office? He does it every time he's just sitting idle? Your computer is a laptop or a counter top and what is the make and model?
When it freezes, bring up the Task Manager and click the processes tab to see which processes are using most of the time CPU. What can tell you if a program or a particular process is the cause of freeze.
One of the main reasons for this type of behavior is a virus, spyware or malware. Run a full system scan on your computer with the help of a good virus scanner and spyware such as Microsoft OneCare: http://onecare.live.com/site/en-us/default.htm?s_cid=sah/?s_cid=sah or Trend Micro Housecall: http://housecall.trendmicro.com/.
Alternatively, you can run the System File Checker to see if you have corrupted system files:
To run the System File Checker tool, follow these steps:
Click Start and type cmd in the box start the search.
Right click on cmd in the list programs, and then click Run as administrator.
If you are prompted for an administrator password or a confirmation, type your password or click on continue
At the command prompt, type the following line and press ENTER:
sfc/scannow
When the analysis is complete, test to see if the problem you are experiencing is resolved.
Let us know this information so that we can better help you with your problem.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
Similar Questions
-
my computer crashes, I press ctrl alt delete and it thaws
original title: don't know what's wrong
my computer crashes, I press ctrl alt delete and it thaws, this happens very often, he does not have it for weeks at a time and then it again. I'm a paint shop pro user, I uninstalled and reinstalled psp more 2 browsers, firefox and chrome. My main browser is lunascape which he doesn't seem to be a problem. On chrome when I click on a tab, it closes. I can't copy on firefox. It did not help. Also, when this problem is occurring, I can't drag and drop only cut and paste. This has happened for several months. Someone told me I have a memory leak, but do not know that for you, I was getting ready to reformat with a full system restore and that said person who would not help, but again, I am not sure it is. I ran the antivirus scans, nothing I don't know what to do. I use a dell inspiron 531.
Hello
Check with Dell Support, their drivers and documentation online and ask in the Dell forums
on the problems known.Dell support
http://support.Dell.com/Dell support drivers - product manual & warranty Info (left side) - and much more
http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHSDell forums
http://en.community.Dell.com/forums/
=========Returning the system back out of the plug box, would help reduce the possible causes
like that would eliminate most of the possibilities of the software.----------------
Try this troubleshooting complete enough to see if it helps to determine the cause of and to eliminate
the questions.Use the startup clean and other methods to try to determine the cause of and eliminate problems.
---------------------------------------------------------------
References to Vista also apply to Windows 7.
What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
on this machine, including those you have uninstalled (they leave leftovers behind which can cause
strange problems).----------------------------------------------------
Follow these steps:
Try these to erase corruption and missing/damaged file system repair or replacement.
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html==========================================
After the foregoing:
How to troubleshoot a problem by performing a clean boot in Windows Vista or
Windows 7
http://support.Microsoft.com/kb/929135Use advanced tools to solve performance problems in Windows 7
http://www.howtogeek.com/HOWTO/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-Windows-7/Problems with the overall speed of the system and performance
http://support.Microsoft.com/default.aspx/GP/slow_windows_performance?p=1How to troubleshoot performance issues in Windows Vista
http://support.Microsoft.com/kb/950685Optimize the performance of Microsoft Windows Vista
http://support.Microsoft.com/kb/959062
To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
reference (if you have a small box at the bottom left - show for all users, then check that).How to change, add or remove startup programs in Windows 7
http://www.SevenForums.com/tutorials/1401-startup-programs-change.htmlA quick check to see that load method 2 is - using MSCONFIG then put a list of
those here.
--------------------------------------------------------------------Tools that should help you:
Process Explorer - free - find out which files, key of registry and other objects processes have opened.
What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoruns - free - see what programs are configured to start automatically when you start your system
and you log in. Autoruns also shows you the full list of registry and file locations where applications can
Configure auto-start settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspxThere are many excellent free tools from Sysinternals
http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx-Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
a program that runs in your Windows startup.
http://www.NirSoft.NET/utils/what_run_in_startup.htmlThere are many excellent free tools to NirSoft
http://www.NirSoft.NET/utils/index.htmlWindow Watcher - free - do you know what is running on your computer? Maybe not. The window
Watcher says it all, reporting of any window created by running programs, if the window
is visible or not.
http://www.KarenWare.com/PowerTools/ptwinwatch.aspMany excellent free tools and an excellent newsletter at Karenware
http://www.KarenWare.com/===========================================
Think about it an absolute must - manually update your drivers.
Vista and Windows 7 updated drivers love then here's how update the most important.
This is my generic how updates of appropriate driver:
This utility, it is easy see which versions are loaded:
-Free - DriverView utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
Description, version, product name, company that created the driver and more.
http://www.NirSoft.NET/utils/DriverView.htmlFor drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
Control Panel - device - Graphics Manager - note the brand and complete model
your video card - double - tab of the driver - write version information. Now, click on update
Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
Uninstall - REBOOT it will refresh the driver stack.Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
with their own software and drivers and all other main drivers that you have.Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
BIOS, Chipset and software updates on the site of the manufacturer of the system here.)Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
each installation.Always check in the Device Manager - drivers tab to be sure the version you actually install
presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
in particular that) so to install a driver - reboot - check that it is installed and repeat as
necessary.Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
manually by model.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmInstallation and update of drivers under Windows 7 (updated drivers manually using the methods
above is preferred so that the latest drivers from the manufacturer of system and device manufacturers are
found)
http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.htmlIf you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
Updates, that leaves about Windows updates but it will not install the drivers that will be generally
older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
get new manually if you wish.Stop Windows 7 to automatically install device drivers
http://helpdeskgeek.com/Windows-7/stop-Windows-7-from-automatically-installing-device-drivers/How to disable automatic driver Installation in Windows 7 / Vista
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/Turn off Windows Update Device Driver search prompt in Windows 7 / Vista (for professionals,
Ultimate and Enterprise)
http://www.AddictiveTips.com/Windows-tips/disable-Windows-Update-device-driver-search-prompt/===========================================
Refer to these discussions because many more excellent advice however don't forget to check your antivirus
programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
first.Problems with the overall speed of the system and performance
http://support.Microsoft.com/GP/slow_windows_performance/en-usPerformance and Maintenance Tips
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125Explorer Windows stopped working
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
Hello. I made a stupid mistake and installed an add-on or extension (do not know which) that I was hoping would allow me to display YouTube videos in full screen. Unfortunately I don't remember the name of the add-on/extension.
The problem is, now everytime I open Firefox, it opens in the mode "full screen" and ANYTHING (including F11) will allow me to access the taskbar, the address bar or an other controls Firefox. I can nothing at all, but display the homepage fullscreen! The only option I have is to hit CTRL-alt-del and close Firefox.
I tried to uninstall and reinstall Firefox and this does not solve the problem. Help, please. Thank you!
P.S. I write this in Internet Explorer as I can't currently use Firefox.
Try to rename (or delete) the file xulstore.json in the Firefox profile folder.
You can check if you can start Firefox in Safe Mode by holding down the shift/Options key.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.
- Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
- Do NOT click on the reset button on the startup window Mode safe
-
free password recovery tried, resetter password, booted in safe mode, nothing seems to work or help me. I need your help. MAHALO FOR RESEARCH
Hi PressnPiiHimalaya-Kutzen,Check if this link helps you:Microsoft technical support engineers cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features.For more information about this policy, please see the sticky below: -
I had to do a full system recovery on my computer with Vista. Towards the end of installation screen is frozen on a blue screen which says that it was a single configuration screen and to ignore the messages etc. other than those who might ask you to restart. This form has remained for more than 1 hour and a half before I dared to think that there might be frozen by pressing Ctrl-alt-delete and then cancel I could get the desktop to appear how I was responsible for approving some updates, more than 90 more. Half of these updates failed, but future attempts had succeeded re installation. Now everytime I restart the computer, it goes back to the original blue single please wait screen. I can go out with Ctrl-alt-delete. I also tried Microsoft Fix - It and the sfc/scannow not detected no problems. Any suggestions would be welcome. Thank you. Susan
Hello
you do not say what was the original problem that caused you to reinstall in the 1st place
Now your problems started with a blue screen when you use manufacturers recovery process
If you have problems with the process of recovery of manufacturers, contact the manufacturer
It's their recovery process not microsofts
-
Windows 7 gel with ctrl + alt + delete random games unlocks them
I have lots of video games that keep you locked up again and again while I play them randomly.
Lso all games through steam as Borderlands aHeroes of might and magic V other games.
It is not at all the games that I play THAT WOW does not block bit matter how long it is left on.
I have never I restart normally just press ctrl + alt + delete and click Cancel and it continues to run, but sometimes I have to do this several times in about 5 minutes and sometimes its time to time. That's one annoying thing to have to do especially with online such as most games with steam.
Was wondering if anyone had any ideas on how to possibly get this stop happening.
My system has been completely updated drivers and everything.
System specs
Intel Core 2 Quad Q8400 Yorkfield 2.66 Ghz LGA 775 95W Quad-Core Processor
NVIDIA 8800 Ultra
Kingston HyperX T1 Series 8 GB (4 X 2 GB) 240 - Pin DDR3 SDRAM
ASUS P5Q3 Deluxe/wifi-ap CH1 - 11 LGA 775 Intel P45 ATX Intel Motherboard
Western Digital Caviar Blue WD3200AAJS 320 GB 7200 RPM / MIN SATA 3.0 GB/s internal hard drive
I reinstalled the drivers, used windows repair, reinstalled the games and lowered the graphics settings in each of them and nothing seems to stop it. I thought that the only thing left is to reinstall windows 7 completely. Any help is welcome.
Thank you very much for your time
Randy
I did some research on your card and I saw that when it overheats it can cause games to lock up. Is your dusty machine inside or not properly ventilated? Looks like you have a very nice system, so I don't think you have a problem of hardware limitation.
-
I want to press Ctrl > Alt > delete when I connect like in XP. But I can't figure out how. I have looked in Control Panel to user accounts, but there is no option like that for Windows 7.
> Sorry, I have not put this in question. Once you press Ctrl > Alt > delete, I want to have a window where you type your user name and password like XP. So first, you press Ctrl > Alt > remove and then type your user name, then the password. Thank you.
Hello, welcome.
Please go: start / typing netplwiz in search programs and files / right click and run as administrator / type the password if you are prompted / go Advanced tab upper / Secure logon / check users need to press Ctrl + Alt + Delete.
RDS
itconcerned
-
Cannot access by using CTRL + ALT + DELETE Task Manager
original title: when I click CTRL + ALT + DELETE
When I click CTRL + ALT + DELETE and I click Start the Task Manager I want to end a process, but the Task Manager does not appear or the display when I click it. I tried to restart and it still does not work. How can I fix it?
It starts with other methods?
1 / right-click the taskbar and select "start Task Manager".or2 / ctril-shift-esc pressed together.You can open it in safe mode?Are you aware if you had a malware attack lately? I'm not saying that it was the malware but just in case, download, install, update (by right clicking on its icon and 'run as administrator' then go to the update tab) and run a complete scan with free malwarebytes.Then try a sfc/scannow to see if it detects and corrects any errors. -
Disabling don't require CTRL + ALT + DELETE does not work in XP SP3
Hello
I have XP SP3. I disabled don't require CTRL + ALT + DELETE, and yet I am not asked CTRL + ALT + DELETE when you connect. I get the Welcome screen. What should do?
Thank you
quote
Click to select the use the home screen check box if you want to disable the CTRL + ALT + DELETE sequence.
end of quote
so if you have disabled it, you 'll get the Welcome screen
-
Blocking with Ctrl + Alt + Delete
A Dav, I turned on my PC. I have it on a domain that I have tested. I press Ctrl + Alt + Delete and the window disappears. I waited 2 hours and it is still in blue background of connection. I hard shut down and restarted. Press Ctrl + Alt + Delete and the same thing happens. Please help I use this computer to test and Virtual Machines with VMWare.
Hi DFiel,
As you say the problem appearing in the domain environment, your question is more complex than what is generally answered in the Microsoft Answers forums. It is better suited in the Windows XP Pro on the Technet Forums.
Post your query in Technet Windows XP IT Pro Forums for assistance on this issue.
-
No mode of the Tablet CTRL + ALT + DELETE key or Windows security?
I just bought a laptop / Tablet HP TX2-1020US that came with Vista Home Premium. Good so far. I upgraded to OS to Vista Ultimate and my original SBS2008 domain-joined and worked on a large too.
The problem is: when I'm in tablet mode, no button is "Windows Security" referred to in the prompt "press CTRL + ALT + DELETE or Windows security" in the starting System. I end up having to convert portable mode, press CAD and convert again in tablet mode and use the biometric login each time. Same thing to unlock the machine after an invocation of the screensaver, etc..
HP support says they don't support "as sold" configuration, even if I am invited for an upgrade as it sets up for the first time, I am on my own if I do. Not a very "the computer's personal again' approach to customer service... ;-)
I thought I could reassign a touch on the surface of the Tablet--maybe the button "Mediasmart" I wouldn't need otherwise. But the upgrade apparently took a toll on that too since the dialog box control Tablet PC Panel, in the general and the tabs button, I decidedly enigmatic after the upgrade and the tablet button ID is displayed as @BttnCmn.DLL,-2, -9, -7, etc. (for example the change in screen orientation button is @BttnCmn.DLL,-9).
I would appreciate a solution that is running boards - the need to press CTRL + ALT + DELETE and brings me directly to where a slip of the finger is a login, or a reallocation of button so I could tap without having to disable-tablet-mode each time.
Thanks in advance,
RichardAnd one possible answer is:
- Administrative Tools | Local security policy
- (Elevation of privilege)
- Local policies | Security options
- Interactive logon to change: don't require CTRL + ALT + DELETE to "Undefined" to "Enabled".
- Close local security policy tool.
CTRL + ALT + DELETE screen is bypassed, and the login screen is used instead (for which the fingerprint reader works fine).
Thank you
Richard -
Successfully, I installed Windows 7os and put my laptop into hibernation. When I turn it on it always show no OS found, remove any attached devices and press ctrl alt delete to restart. It's not even the boot by USB or I can't even reach the bios screen. Help, please
Be able to download the laptop, remove the battery.
Wait 1 hour
Plug it in, do not reinstall the battery
Try to start again on the USB key, and then perform a clean installation.
-
Original title: nothing just won't even ctrl alt del
When I start my laptop, windows 7, I think that 64 - bit and it starts normally but after a second, I can't click anything on my taskbar and I can click on the Start button but nothing in it. I can't right click on the toolbar to start the Task Manager or press ctrl shift esc. When I press ctrl alt del, it will take a few seconds to load then the screen will go black and say that the logon process failed disppay of safety and connection options when ctrl alt delete is pressed. When I click on one of the icons on my desktop, there was the circle of rotation as if his tent but then going to give up. The problem started a few days ago and I did a system restore to 2 days before it happened and it changed nothing. I have avast and found no virus and I had a legitimate registry cleaner/Fixer and ran both in safe mode and found about 360 registry errors and starts normally again and the same problem persists. If you need more information to help me I will give it to you.
Hi Sheriff.
Thanks for posting your question in the Microsoft Community.
As you have tired almost all the possible troubleshooting steps and the issue can be generated if there is a corrupted user account.
. Did you recent hardware or software changes to your computer before the show?
I suggest you to check the question in the new user account.
Follow the steps in the link.
Create a user account:
http://Windows.Microsoft.com/en-in/Windows7/create-a-user-account
If everything works well in the new user account, then I suggest you to transfer data and settings to the fixed aid corrupt the link profile.
Fix a corrupted user profile:
http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile
I also suggest you to check the error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.
Measures to check the application event log:
a. click Start.
b b.. in the search box, type eventvwr.msc and press enter.
c. click the Application in the observer of events (local).
d. Locate the event log on the right side of the event viewer window.Reference:
Open Event Viewer:
http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer
What are the information contained in the logs of the event (Event Viewer)? :
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer
Let us know the status of the issue. If you need help, please after return. We will be happy to help you.
-
My laptop screen become white
After you download incredimail, my screen goes white, says done, and I have to hit Ctrl-alt-delete. I removed incredimail and it still happens. It seems to be deterioratingHi karlenechapman,
· What version of the operating system is installed on the computer?
Follow these methods.
Method 1: Follow these steps:
Step 1: Start the computer in safe mode and check if the problem persists.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
Step 2: If the problem does not persist in safe mode, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.
Note: After completing the steps in the clean boot troubleshooting, follow the link step 7 to return the computer to a Normal startupmode.
Method 2: Update the graphics/display drivers.
Updated a hardware driver that is not working properly
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
-
Why don't I have to use Ctrl + Alt + Delete to use my computer?
My PC starts directly from the windows 7 desktop. How ever I can not click on the Start button. If I open a desktop application I can't click any function on it once it is open.
To have access to my PC, I have to Ctrl-Alt-Delete. So I have to left click anywhere on the screen (not any text or button). Then I can click on the Cancel button. Once I did, I can use my programs as usual. I have to do this every time I start my PC. This problem exists from the outset, even though I have repeatedly re-installed Win 7 as a 32-bit and a 64 bit OS. Since the first office sometimes.I have also not drag and drop functionality. I can't drag my around my office desktop icons, for example in the trash. This was not always the case and it takes place after the service of some or other update. I spent this morning of uninstallation of updates as much as possible, until finally after a reboot, I could drag and drop from the desktop icons.A program that was unaffected by the problem of drag / move is iTunes. I can drag tracks/albums from iTunes to a windows Explorer folder, but not a file Explorer windows to another. I have to use the dialog box copy - paste on the right click of the mouse.What this problem is, it also affects Google Chrome by preventing the features left click on any of the control buttons. By clicking a new tab, close...I'd appreciate a lot any input on that.My best regards,DuncanLooks like you may have a virus or other malware. Get your updated antivirus program and start safe mode. Note that some viruses can hide from your normal antivirus program, so you really need to scan mode without failure. To enter in Safe Mode when you turn on first, press F8 on every seconds until you get the menu, and then select Safe Mode. Then run a complete system scan.
-
Microsoft has suggestions and offerings to
http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus
-
Moderator Forum Keith has a few suggestions along this line to
http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3
-
If that suits him fine. If this is not the case, use system restore to go back to an earlier date at the beginning of the problem. To run system restore, click Start-> programs-> Accessories-> System Tools-> system restore. Click on the box that says show more restore points.
-
You can check the corrupted system files. Open an administrator command prompt and run SFC if the above does not help. Click START, and then type CMD in the search box, right-click on CMD. EXE, then click on run as administrator. Then from the command prompt, type sfc/scannow.
-
Finally if all else fails, you can look at the rather cryptic system event log. To make, click Start-> Control Panel-> administration-> event viewer tools. Once in Event Viewer system log-click and scroll entries looking for these "error" with indicator see if you can find guidance on where the problem may be.
`
When you get your system in good working condition, I invite you to back up your system up to an external hard drive and it puts regular periodic updates.
-
I hope this helps. Good luck.
Maybe you are looking for
-
The toolbar that is the url of the page I'm on, back button, refresh button, etc. went. How can I get that back? This has happened Just once or twice Is a few weeks ago.
-
Hello I have data (see attachment) I want to fit a piecewise function defined as y (x) = A, if x y (x) = A + (x - B) ^ C, if x > B I learned how to use non-linear montage VI to fit the data with the power function of the entire law on the inverval, b
-
Hi all Need some clarification. I tried to upgrade the ultrabook myself. Mine is Acer Aspire 572g A7. I bought a Crucial 256 GB MSATA and had it installed at edge and screw everything back in. I checked when I booted up, the drive has been formatted
-
How to password protect the BIOS at startup
I want the password protect the BIOS so that no one can start computer even in safe mode.
-
USB device not recognized... desperately need help
Recently, my computer stopped recognizing my dynex USB mouse. I thought it was because the mouse made a blunder in kind after he moved to use the mousepad for a few weeks, I tried to use another mouse designed for Windows Vista work perfectly well o