The logon process failed to show safety and connection options when ctrl alt delete is pressed.

Original title: nothing just won't even ctrl alt del

When I start my laptop, windows 7, I think that 64 - bit and it starts normally but after a second, I can't click anything on my taskbar and I can click on the Start button but nothing in it. I can't right click on the toolbar to start the Task Manager or press ctrl shift esc. When I press ctrl alt del, it will take a few seconds to load then the screen will go black and say that the logon process failed disppay of safety and connection options when ctrl alt delete is pressed. When I click on one of the icons on my desktop, there was the circle of rotation as if his tent but then going to give up. The problem started a few days ago and I did a system restore to 2 days before it happened and it changed nothing. I have avast and found no virus and I had a legitimate registry cleaner/Fixer and ran both in safe mode and found about 360 registry errors and starts normally again and the same problem persists. If you need more information to help me I will give it to you.

Hi Sheriff.

Thanks for posting your question in the Microsoft Community.

As you have tired almost all the possible troubleshooting steps and the issue can be generated if there is a corrupted user account.

. Did you recent hardware or software changes to your computer before the show?

I suggest you to check the question in the new user account.

Follow the steps in the link.

Create a user account:

http://Windows.Microsoft.com/en-in/Windows7/create-a-user-account

If everything works well in the new user account, then I suggest you to transfer data and settings to the fixed aid corrupt the link profile.

Fix a corrupted user profile:

http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

I also suggest you to check the error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

Measures to check the application event log:

a. click Start.
b b.. in the search box, type eventvwr.msc and press enter.
c. click the Application in the observer of events (local).
d. Locate the event log on the right side of the event viewer window.

Reference:

 

Open Event Viewer:

http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

What are the information contained in the logs of the event (Event Viewer)? :

http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

 

Let us know the status of the issue. If you need help, please after return. We will be happy to help you.

Tags: Windows

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