CUCILync RCC and phones 9951/9971
Hello world
I seem to have trouble is CUCILync able to use my desk 9951 phone to make calls, I work well with a 7960. Can anyone suggest some ideas please?
I have my profile CUCI/CSF and associated my end user account, it works fine. I have a device for my 7960 profile, which is defined as a profile controlled and I can control only by using CUCILync. With my 9951 attached to the same PC, it doesn't work and I too have this device profile for the account of the end user.
I deleted the camera, so all the status of DISTRIBUTION are green to within CUCILync, but still not get the opportunity to actually make a call using CUCILync. The keyboard is "grayed out".
See you soon,.
Mark
Have you checked the the group membership for the user account in CUCM? The 7960 needs than the group using CTI Standard. But if you have a 9900 Series phone, you need the group listed in step 6 below.
Step 6 If the user's phone is a Cisco Unified IP Phone 9900 or model 8900 series, also select the CTI Standard allows control of phones supporting connected Xfer and group of conf.
Step 7 If the user's phone is a Cisco Unified IP Phone 6900 Series model, also select the CTI Standard allows control of phones supporting group overview Mode.
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