Customer service WARNING Adobe Stock.

Someone had a bit of luck with the Stock of Adobe customer service. I never had those frustrating discussions with after-sales service. I thought that my cable provider was bad, but Adobe takes Customer Service SAID to a new level. This will make a great Blogg for dissatisfied customers.

After trying to cancel the Stock of Adobe online, as it tells you to do, he said I had to pay for the last 12 months, is not the free trial of s, I didn't want to pay the annual dues and so was one of the options that he said I could take a two month free. I thought that much, I can now communicate with the service the customer and get cancelled service... BAD... DO NOT TAKE THIS OPTION, IT OF A TRAP!

After constantly trying to explain to people in chat one after another in line, we me constantly that I would have an answer in 3 days, seems Adobe tell us delays are set in stone, do not apply to their own staff. The first time I contacted them on May 19, I was told was to be arbitrated 'senior team level' and ' Sanjay: this is ID for reference 0218704304 case.» Sanjay: you will receive a response within 2-3 business days. " ... waited... waited... waited some more... then wasted most of my time by contacting again on May 26... (if my calculations are correct, it is more than 3 days, and I thought they'd contact me... wonder how long it would have been if I had simply not contacted them)... After repeated again once the problem and the problem I've had with cancellation which I'm sure was within 30 days... so I ' Shankar: I've also personally will follow this case now to the end and get back to you within 24 to 48 hours "... waited... waited... waited some more... then wasted more of my time by contacting again on 8 June and after asking again for it can be cancelled... next billing would be taken on June 26... ." Sarath Kumar: I just suggested that an e-mail was sent to the concerned team already and you will get a response on this within 24 hours. » ..... Just suggested... whatever that means, that he was never sent to hope I'd go... FINALLY, AN EMAIL FROM ADOBE... 10 June... Hmmm still not 24 hours, looks all broken so promise far... response... ." Clive, we are sorry to inform you that you have accepted the 02 month credit to continue the annual commitment, where our team refused your request to cancel the subscription without cancellation fee. » .. .Yep person reads any of my emails or discussions, the only reason why I took that was so I could cancel, pointed out that I've never used the product since before trying to cancel... why I would extend for 12 months to never use a product! The email said... good-bye your case history or to reopen the case, connect to the Adobe Support Portal online. .... Ah yes there you go given inaccurate information again... sounds good... click on the link... .no option to reopen a case!! Why the mean if it isn't true... ALSO at the bottom of the email is "for a list of support phone numbers, please visit our Contact Page."... ". Click on the link... NO PHONE NUMBER!... Why put it if it's not true! Sounds just right! Once again... the customer service...

12 June... After going through explaining once again... I should just have written and cut and pasted it... they say ' Valapureddygari: I saw climbed case has already been closed since our team refused your request to cancel the subscription without cancellation fee. " .... the third line of this transcription I say... "I want that reopening...". "... so he said in the mail that I can reopen the file, just click on the link, now they say it's closed... so they go to their supervisor and low off the coast and this is... I should have been a middle...

Valapureddygari: I certainly understand your concern, and it would have been the same if I were in your shoes. However, I'll have the case scope within our senior team to check and fix the problem for you.

Valapureddygari: Please be informed that you will get the confirmation email within 2-3 working days of our senior team.

Something different... they say that they will load for me... 3 days, that's ok... I have until 24 June, before I was charged a month... I wait... and wait... 17 June... .contact them after not getting is not a response in 3 days... ' Mahesh Okay I see that your case is in progress, please wait for 2-3 days... ". how... why... how they have a value of $10billion I don't know... oh yes I get everyone to subscribe, then make it impossible to cancel... I ask for $147 it is a service I want to use and have never since the trial period be waived...

So I wait... and wait... no answer... no answer... now, it's June 23 and I cancel the subscription and pay $147 fresh cancellation otherwise I will be charged a full month and be out of Pocket by 50% from a month if I don't and he continues by dragging... and I contact them again... this time they say... Manu: I see that your case # 0218894647 is back and then there is a request sent to the relevant team to check the exception, you will get the answer within 24 to 48 hours. Once again... Manu: Clive, the case had come up on the same word, but it has been re-climbing to the team of top-level for refund exception, once the top-level team will check, they will reply you by e-mail.

All they would have to do is send in time, they say... and tell me what's going on... If you say only 2 or 3 days... email within 2-3 days... It is not difficult...

But here I am now almost 2 months on and get no where... no one read the information and no one seems interested... I paid cancellation fees... see if I get it refunded... What's the bet on a response saying... ." We were going to cancel your service, but it seems that you already have, we're sorry to have lost you as a customer, we hope you will join us soon... »

I asked a customer email or contact with a feeder Services number and was denied... I think that I've been reasonable and more understanding, but seems that gets you no where...

So I hope you read this and be warned... . NOT to TRY ANY ADOBE PRODUCT TRIAL... seems they say nothing of what they're saying...

Let me know if you have the best advice.

Sorry to hear that you had a frustrating experience. This issue will be resolved with the teams concerned to ensure that any follow-up occurs as scheduled.

A refund for early cancellation fee has been processed and you should receive this within 3-5 working days.

Kind regards

Bev

Tags: Adobe Stock

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