Customization in the windows registry file 8 is missing

I sometimes changed the lock screen image and everything worked well.                                                                                             But no reason known, I cannot now edit or delete the current picture and I get an error message "Setting of the lock screen has failed, please try again" this also occurs when you try to change the image of the account.

After doing some research, I have been guided in the records of the registry;

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization

But when I failed the Windows folder, there is no customization file it contains.                                                                              I don't understand why he would be missing. Can someone tell me how to restore this folder and the key that it contains?

Thank you

Hi Gorgon,

Thank you for being part of the Microsoft Community.

This occurs generally if there are changes that happened in group policy. I would suggest trying the following methods and check if it works for you.

WIN8: How to handle the screen lock on Windows 8 and Windows Server 2012 Image:

http://support.Microsoft.com/kb/2787100/en-us

Please reply with the status of the issue, so that we can better help you.

Tags: Windows

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