CUVC 5100 7.2.0.0.1 PROBLEM WITH ENDPOINTS

Hello

We have MCU 5100 with version 7.1.2.7.2.

Dials to the number of the service monitoring of the auto MCUS of endpoints (tandberg EX60 and CTS500) successfully completed and the endpoints conducted a video conference with any problem. Actually, we had a problem with the CTS 500 (we had a video of this endpoint, but the Tandberg was ok) so we decided to move to a newer version 7.2.0.0.1. Now, when Dial us into AA for MCU then the call disconnected with reason in mcu (Disconnected (reason undefined))

You have an idea?

attached is the error message

Concerning

Chrysostom

Hello

It would never work if you dial directly from a CTS in CUVC. You will need to hire CTMS always, even if you have a single unit CTS during the call.

Details on this interoperability works and how to integrade CUVC in the TP more vast infrastructure can be found here:

http://www.Cisco.com/en/us/docs/Telepresence/multipoint_switch/1_8/Administration/Guide/Interop.html

Best regards.

Tags: Cisco Support

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