DBUA could not determine the database version. Upgrade from 10.2 to 11.2

I am trying to improve my database of version 10.2 to 11R2. I have already installed the software in a new Oracle home directory, and now I use the upgrade database wizard according to the instructions. In the section select your database, when I hit the next button after selecting my database I get the error "DBUA could not determine database version. Make sure that the version of the database is supported for upgrade". I have already confirmed that the upgrade from 10.2 to 11R2 database is supported. Does anyone know how to fix this?

Thank you

Apply the 4547817 hotfix that upgrades your database to 10.2.0.2 and then you can directly go to 11.2.0.2

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