DCR-SR85 is not recognized by Win7 64-bit

I have a DCR-SR85 camcorder and currently a Win - 7 64-bit computer.

DCR-SR85 have the USB port and the AV/R. When I connect the camcorder to my computer with the USB cable, it automatically displays a menu for USB (HDD) CONNECTION, connect USB (MEDIA) options PRINT & BURN DISC. Based on the results of USB-PLUG just 'preparation' options to display on the LCD of the camera - but nothing else happens and the computer does not recognize the camcorder.

I tried with several USB Ports, Win 7 (32 bit as 64-bit) different computers, different USB cables - its all have the same result.

All my other devices recognized by using these cables & USB ports, no problem.

I've seen a compatibility page Streaming USB is not compatible with Win 7 but only see PMB or PlayMemories are compatible with my model of camcorder (DCR-SR85) & Win - 7 (32-bit as 64-bit), so I assume that the USB cable should work.

Some experts can shed light on how solve my problem and get the camcorder to be recognized by the computer, via USB CONNECT?

Hi Shaun,

Appreciate your response.

As mentioned in my original post, I already tried with several USB cables as well as another USB Port on my computer & different computers (unfortunately all Win7 - 32-bit or 64-bit). None of them helped.

I also tried the factory reset option - also not helped.

As mentioned, when I connect via USB & select CONNECTION USB [HARD drive], the screen of the camcorder shows just "PREPARATION" - what needs to be done to fix this & happen to recognize each other (computer & Camcoder)?

I have several years of content captured on my drive hard camcorder and will hate to lose them.

You will appreciate all the assistance to be able to access them again - other than just viewing on the camcorder.

Tags: Sony Products

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