Duplex not recognized under Vista 64-bit printing accessory

I recently had to replace my old computer with an HP Pavilion a6700f running Windows Vista Home Premium 64 - bit SP1.

I got my 7410 HP all-in-One printer connected and operating, the latest software HP installed and checked for updated drivers, firmware or Windows updates to date. Everything is up-to-date.

However, my two-sided printing accessory is not recognized. I tried to do an update of the parameters, but the accessory does not appear in the drop-down menus.

I learned by HP Technical Support that it is a Windows problem, but I can't quite believe that even Microsoft would come out an operating system does not recognize the material of the major manufacturer.

Is that what everyone knows about this problem? Is this really a Windows glitch?  If so, is there a workaround solution that will allow me to do automatic duplex printing?

pdef1949 wrote:

Bob sent me an email with the patch, but I'm not sure I'm reading it correctly because the patch does not work. I got an error message that the printer driver has not been installed and he gave me a window to select options. I think it installs just the drivers of Bob wants to replace.

In the e-mail to Bob, he said save the attachment as % temp%\hpo7x00t.gpd.  I don't know where to put this, and this is perhaps why the patch has not yet worked.

Can someone tell me with certainty where to save the file?

You just need to save the DPG file to a temporary location.  Folder is the location for temporary files of the system, it refers to a directory.  If for some reason it doesn't, you can do the following to the administrative command prompt:

mkdir c:\temp

[save the gpd c:\temp\hpo7x00t.gpd]

then in the copy command:

copy c:\temp\hpo7x00t.gpd c:

Kind regards
Bob Headrick, Microsoft MVP printing and imaging

Tags: HP Printers

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