Deducted monthly payment but cancelled subscription
Payment for the month of August has been deducted, but the subscription is canceled. I contacted adobe support several times but nothing has been done... sigh. Everyone faced the similar problem?
Hi Ken1968,
It took our team grow.
Requires a bit of patience from your end of it.
Let us know if you need more information.
Tags: Adobe
Similar Questions
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Hello, I'm Fabrizia, I can't connect in a photoshop, whenever there is an icon that makes me the monthly payment, but I already paid...
Any help?
Hi Fabrizia,
Please disconnect from the creative cloud application and sign follow sign in and out activate Cloud Creative applications
Once again, restart your computer and try again.
Kind regards
Assani
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Every time I want to cancel my payment page tells me to connect whith whith you the "we´re sorry you are leaving" pop up and I am so frustrated because I'm spending 20 DLLs per month for nothing. HEEEEELPPP!
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser. -
I have not received serial number after buying Adobe first pro (monthly subscription).
Creative cloud does not use a serial number and creative cloud subscribers for not having any serial number associated with their programs.
Creative cloud subscribers use their adobe ID to activate their programs.
Download and install the desktop creative cloud application (after signing with your adobe - the same as that used to pay for your creative cloud subscription ID), apps download Adobe Creative Cloud | CC free trial Adobe
Open the office application (a shortcut will be on your desktop) > click applications, and then select the programs you want to install.
the desktop application gives you access to the cs6, cc and cc 2014 apps. and probably more in the future.
If you already have the cc desktop application and you need to refresh your adobe id, sign in, and sign out | Creative office cloud app
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My monthly payment of the subscription does not pass.
I received an email from Adobe that says I have to renew my billing etc information. My billing information is correct I have got no money to cover my monthly subscription.
I deposited the amount so just to cover. How can I get Adobe to ask again the amount and the payment crosses?
This is an open forum with a mixture of program users and staff of Adobe, Adobe support... you need Adobe support
Coordinates of Adobe - http://helpx.adobe.com/contact.html can help
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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How can I cancel my monthly payment?
Dear Customer Service team
I want to cancel my monthly payment but I do not know how. Thank you for your help on this.
May TRAN
You can check the link below:
https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html
Or
You can also contact the Support from Adobe:
Click always need Help (help), and then select the Chat option:
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The use of Javascript to calculate monthly payments on form
I have a form one page where I want to be able to allow the user to choose between making a time payment or monthly payments for an amount defined by the user. I could easily penetrate the shape of two pages and calculate the value of monthly payments and post it on the second page, if the user has selected the monthly payment option. What I would like is a single page where the monthly payment is determined on the fly when the user selects the box of monthly payment option or the user defined amount is entered.
I think I have the function determined to do the calculation for the monthly payment, but I'm not sure how to get CF to read or display the value. I tried to use the following with no luck:
< input type = radio name = value of payments = "Yes" tabindex = 1 onClick = "calculatemonthlypayment (return [0].). DonationAmount) ">"
< script type = "text/javascript" >
function calculatemonthlypayment (donation)
{
monthlypayment =(donation/12)
}
return monthlypayment
< /script >
You try the result like this:
< cfoutput > < input type = "text" readonly = "yes" value = "#dollarformat (monthlypayment) #" > < / cfoutput >
No idea I'm doing wrong or missing? Or is there a better way to do this?>
You can't do that. CF code runs on the server (the first). The javascript that results (html, css,...) is sent to the browser where it is running. Given that the javascript code is executed in the client browser, after the CF code is already completed, the variable "monthlypayment" does not exist that CF is concerned.
You can use javascript to read the amount of the donation text field and calculate the amount of "monthlypayment" to display. Here's a simple example. You will need to add validation and formatting number.
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I ask for the annual subscription, cancellation of a monthly payment of creative photography cloud adobe.
Cancel your membership Adobe Creative Cloud
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
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Just after the cancellation of my subscription, you asked my credit card for a monthly payment!
I tried to cancel this subscription done for a long time, and now that it's done you keep me!
Please immediately refund my money!
In this case, you must contact and check with Adobe support:
Click always need Help (help), and then select the Chat option:
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Just check out my credit card balance and paid me for creative cloud for two months, I have no idea how it happened, I go on my account and it tells me I have the free subscription if I can't find the payment to cancel my subscription. I can not really find a way to cancel this service that I have not yet. How can I fix this! ??
Check that your current account (and only the adobe, used in the next step id is good) by logging in here and check the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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Supported the plan to cancel monthly balance but the account revealed nothing
I subscribed to the balance in the plan cancel per month, up to now, I've already paid the first month tax but I could not open the application. He said it could ' t find the subscription and there is nothing in my account. Why does this happen and how to solve? Thank you very much!!!
Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I am charged monthly for an annual membership, but it turns out that my organization has a site license, so more need of this membership. I am trying to cancel my subscription, but 'cancel the plan' is not an option under 'manage plan '.
Hello
The Cancel option plan is not available because you are still under annual contract. For this discussion, you can check with our customer service:
Please make sure that you are connected with the Adobe ID to access the account options.
Kind regards
Chirag
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I bought two Lightroom... One for Mac and one for Windows but Mac gives me problem... it happened in judgment and now it won't open upwards - and how that I associate my Mac purchase at a monthly payment as my Windows plan? Its a plan of photography by Adobe (including lightroom and photoshop)
Hi Robertc70810949,
It is a digression of your technical question, but you haven't purchased two separate subscriptions for creative cloud? You are probably aware of this, but just in case you're not, a single Plan of creative photography cloud allows installation and activation on two computers. These computers can be two Macs, two windows, or one of each. See Adobe Creative Cloud FAQ for more information. Of course, you can have another reason to buy multiple subscriptions, but I wanted to clarify in case you can save yourself a little money.
Kind regards
Del
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Hello, I have to cancel my only photoshop monthly package, but I do not know how. Help please.
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
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If I buy 1 annual contract with monthly payment app am I then linked throughout the year, or can I cancel after 3 months and then not pay the rest of the year?
I found the answer myself via chat. the answer is Yes, you can cancel, but you must pay 50% of the remaining months of the annual contract
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