Del XPS 13 no audio device

Hello, I have a Dell XPS 13 and today it detects no audio.

The "speaker" icon appears with a red x.

And in the audio devices and devices Records, it shows that it is not any kind of device.

Also in the control panel > devices shows that it cannot load the driver "Intel high Definition Audio.

I've already updated the update dell drivers drivers page www.dell.com/.../drivers

My mother has the same exact specifications and had the same problem since the last update of Windows. We've tried everything, download the drivers with Dell system detects, manually get the drivers from Realtek, nothing helps.

We also had the "Intel High Definition Audio" in the device under 'Other devices' Manager as OP.

What I tried, and surprisingly, what worked for me is as follows:

1. right click on the Intel High Definition Audio device.

2. Select "update driver software... »

3. browse my computer...

4. just choose from a list...

5. something like 'Show all manufacturers' (top option in the list, can't exactly remember what she said and I can't do this again now).

6. then, in the list on the left, select Realtek

7. Select Manager Realtek HD Audio on the right (the version of January 2016) and install it.

8. in the installation, you should already see the volume with the red cross icon, changing to normal volume icon :-)

Tags: Dell Laptop

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