Delete a printer or add a new One

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  Thank you - Sagedog

  Hi @SAGEDOG,

  Welcome to the Forums of HP's Support. It's a good place to find the help you need, other users, HP experts and other support staff. I came across your post and wanted to help.

  Then start the document of support for the HP printers - Print Jobs stuck in the queue (Windows)

  If the problem persists, I suggest that you remove the drivers and then reinstall the full features software.

  Please follow the steps to remove the drivers:

  Press the Windows key + X->, click on Control Panel-> in the upper right corner, under the chosen category notice-> click on hardware and sound-> device and printers-> select the printer-> on the top of the page, click on the print server properties-> click the tab drivers-> installed slot - select one by one and then delete everything--printer drivers click on apply and then click OK.

  Restart the PC and then install the driver software complete features from disk or from the Web site, using this link.

  I hope this helps. Let me know if you need additional assistance.

  If you are unable to reach a resolution, please click on accept the Solution to help others with similar issues.
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  Kind regards