Delete Cookies from security?

I am trying to access my account online utility provider but it comes back with an error number and when I used the online support I was told that the "reference number indicates your security cookies should be removed. I said thanks and I'll try it, but then realized I don't really know what that means!

Clear the cache and delete cookies only from Web sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > advanced > network > content caching Web: 'clear now '.

'Delete Cookies' sites causing problems:

  • Firefox > Preferences > privacy > "Use the custom settings for history" > Cookies: "show the Cookies".

If the deletion of cookies did not help, then it is possible that the cookies.sqlite file that stores the cookies has been corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and if present remove cookies.sqlite - shm and cookies.sqlite - wal in the Firefox profile folder in the cookies.sqlite case has been corrupted.

Start Firefox in Safe Mode to check if one of the extensions (Firefox, Tools/menu key > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox, Tools/menu key > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe

You can use this button to go to the current Firefox profile folder:

Tags: Firefox

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