Deletion of saved email files and glitch music blackBerry Smartphones

I have 2 excel files saved that I can't remove it with the phone and they are on my memory card, and I can't access it with my computer either. Anyone know how I can remove these files from my phone memory card?

Also when using my phone to listen to music through the headset jack, I have to reset my phone in order to get a normal volume out of it, otherwise it will play half the volume to the max and decline from there. Is this a normal problem?

Open your media icon > Menu > explores.

Locate the two files issues. Scroll down to them, but do not open the > Menu > delete.

What is going on?

Tags: BlackBerry Smartphones

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