deletion of silverlight on XP = "hotfix could not be opened" "check this patch exists, etc."

I try to download updates for MS Silver light and get the following message: "this patch package could not be opened.  "Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid windows setup hotfix package.
I tried for days (in weeks) to find out what a hotfix package is and why it cannot be opened.  Once I find what a hotfix package is then I need to know if it exists (if it does not exist I do not understand how light Silver got on my computer to begin by).  So know if I can access it and I know that I am the only Admin so I should certainly be able to access it if it exists.  This whole thing becomes too complex to follow and I have been using my additional computer and printer to ask this question everywhere and still have no answer.  Light silver, updates that will not download are displayed in form:
KB978464 & KB2526954
NOTE: A site suggested a solution could be found using 'windows install cleanup utility' but I have also had no success there.

Hi DonaldRandall,

I suggest completely uninstall Silverlight to the computer and then try to install the latest version of Silverlight and check if it helps:

How to manually clean a broken Silverlight installation

Download Microsoft Silverlight

If you're still having problems with Silverlight, then I suggest you to report your query in the Silverlight Forums for better support:

Silverlight.net Forums

I hope this helps.

Tags: Windows

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