Delivery problem

Buyer first time here and the shipping process has been a nightmare so far. I don't know if there are other people here who knew that but let me tell you about my situation so far.

So I order an XPS 13 9350 on 12 September. I do everything online, and then I call the customer service to ask a question on the rewards card I get after purchase.

The agent customer service and I have not quite understand eachother (broken English) and I went to ask a simple question about how the reward would essentially work than giving him a lot of information. Finally, I heard when he email-ed me a bill it would just get like the sellman of my order, even though I have already done everything by myself on the Web site.

Then, it was concluded that I will receive the laptop in 3-5 working days. What was not mentioned (but written on the website in prints), is that the delivery time AFTER production time. If the laptop took a week to produce and finally embarquerions and it would therefore be 10 working days before as I receive. It is written, I'm willing to wait for that, to hear the product is great.

But then, when I followed the package, I saw that it was sent to the wrong address (all on my order has been correctly entered, billing and shipping address) and was delivered to a warehouse of Purolator in Ontario, to the Canada. Order was supposed to be shipped to Montreal, Canada.

I called Purolator, they told me that they cannot do nothing and that sellers need to make corrections. Called again to customer service, in broken English, I understood that they will take 2-3 days to see if they can ship to my right address of this store, and if they can not (and why would'nt you can ship a Puro warehouse, they are the carrier and they produced in possession) they say they make a new computer and send it to new (that process would require a Supplement 7 to 10 days).

So I guess you know how I feel right now about the choice to purchase directly from Dell. Could have bought from a retailer at a similar price, but he did once the product was "in production" could cancel and return policy is quite expensive (wait for the product, return it, pay for it, 15% of the value is not refunded)

So I hope that if someone were to deal with an item delivered to wrong by the fault of Dell, they can give me an idea of how Dell manipulated. So far, it has been quite unprofessional to me.

so I'm kept up-to-date for those of you who read this entry.

Just the phone with a Dell agent is down, told me that they have the computer in possession, after he was sent back to the UPS (and not Purolator) location thay they wrongly she sent.

He told me that after reprocessing, they would send it to my address. Was told that it would take 3-4 days CALENDARS, which means around 25 or 26. I'll you posted the keep only if you have an idea of how they handled it (if she's all right or not, I'll post, I want to be fair and just close it)

But so far, the effort I had to put answers is a little weird. And it is clear that there are some improvements to have with respect to the communications.

Is it still possible to have a customer service representative to confirm the info gave me the agent by phone? Can I private message you my info if it can be verified. I just want to be sure I wasn't giving false info to me satiated.

Tags: Dell Products

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