Dell 2155CDN paper tray empty error

Hi Dell Community

We have a 2 month old Dell 2155CDN laser color (with numbers) running in a Mac OSX Australian Government environment.

The printer intermittently but continually reports paper tray empty in the printer driver and does not print documents.  Restart the printer sometimes but not always solve the problem.  Open and close the paper trays sometimes but not always to solve the problem.

Contact the support of Dell in Australia is an exercise in frustration and futility, having been informed variously that:

-they are "too busy, please call back another time" (Yes, really)

-Should be a diagnosis online, for which we would be charged from the start

-the waiting queue was at least 15 minutes

- and al.

I would be interested to know if anyone has come across this error in the past, and what measures have been taken to solve it.

I'd also be interested to hear about the general experience Dell support.  It's the first Dell, we bought fleet, and I am just considering decommissioning and it if we can get support when needed.

Concerning

Anthony Friday

Chief Executive Officer, of the regional Council of Pilbara

Australia

.

I had a similar problem, but in my case, that the documents were printing, the printer just kept Dell have reported it was paper when he was not really and seemed impression as long as one minute late.

I found this online solution: put a piece of paper in the multipurpose tray and then print on the printer to the Mac (s). We can then remove the paper (if it has not been used for printing), and the message of paper goes. Apparently this ferry reports out-of-paper for Macs, even if for the most part - it SHOULD be in paper. Once you put a piece of paper in it, even temporarily, he clears this flag of error and the driver is no longer reported it.

As I said, it's different than what you reported, but it could still work.

Another thought would be that the software is printing of your staff is failing to set this product, rather than the main paper tray.

The extent of Dell Support will - I worked with them for over 8 years, and generally they have been remarkable, especially compared to some other manufacturers. I suspect, however, given their current financial restructuring and corporate, that all their departments are missing right now. I know they have completely restructured their commercial service here in the States, and I can only assume the same for their support and operations around the world.

I asked a sales quotation for some new equipment more than an hour ago and have not heard of my new sales team yet. My old Rep Sales would answer in a few minutes. It could be an isolated incident but...

I am concerned by ongoing support for their printers, since they have publicly stated that they are planning to leave all but the server, network, and storage markets. Because they provided quality and good value and at least for me, had a low failure rate, I was buying their printers for a little more than three years now.

See you soon,.

I. Wolf Butler

IT Director
National Business Media, Inc..

Tags: Dell Peripherals

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