DELL C2665dnf - the touch screen does not

Little more than a year from the model already replaced is not the first time under warranty.

Can no longer use the touchscreen. No crack, no damage, peripheral is covered on every night when not in use.

Dell technical support were without help, absolutely no idea on the machine. After 10 minutes he asked that the device look like really! Much like our dell above us support response referring to the manual which does not cover our problem.

Has tried for 2 hours to explain the technical assistance that the touch screen did not work, but he insisted, I tried printing from different computers, reinstall the drivers, try different network cables, reset.

At the end that I hung up in frustration, because he just couldn't understand, there was a touch screen.

My only job around our dud machines is to install Dell Document Hub and control everything from your desktop. It's the only way I can scan now. Not sure about fax I do not use this feature.

We are a company who buys are more products dell.

Currently working on what HP computer I should buy to replace because I had nothing other than proactive tech support of HP.

Hi sarakus,

Please repost this in our customer care Forum. They may be able to help.

http://en.community.Dell.com/support-forums/customercare/

Tags: Dell Products

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