Dell Inspiron 15R - stuck in the automatic repair loop continuous / general problems since purchase (2 weeks ago)

Hi I bought a Dell Inspiron 15R directly from Dell 2 weeks and have had nothing but issues. The first time I turned on, I got the message "Media Audit: fail", "check the media: fail"... that sounds like a potential problem... but I thought that nothing of him, like the laptop always worked. "» Then I got the message that there is a problem with the hard drive. For the moment, I can't even connect to the laptop as it is stuck on a continuous loop on "preparing auto repair... I left for 2 hours and he keeps just loops. I have not loaded on the cell phone of any program or downloaded from any program... I literally went through the Internet a couple of times. Please can you advise what to do... it is supposed to be a new laptop? Thanks Andy

Hi Andy,.

My apologies for an unpleasant experience with the new laptop. Please share the exact system model as it exists several model available for Dell Inspiron 15R and operating system installed. Also, run the system diagnostics to confirm the operation of the equipment. Here are the steps:

  • Restart the system and immediately start typing on the "F12" key to enter the "Boot Menu".
  • Press the "Down arrow" to select the option 'Diagnostics '. Press the enter"" key.
  • The diagnostics begin. Please note the exact error message / code, if everything appears on the screen.

Please answer with the information, I'll be happy to help you further.

Tags: Dell Laptop

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