dependency service problem

Hi, I have a laptop Dell Inspiron 1525 (1 GB of RAM) under Vista Home Premium.

Recently I can't connect to the Internet using a cable to the router or wireless ethernet. I can connect to the router, but cannot go further. The message I get is "dependency Service or group could start. When I try (as an admin user) use the services to start the diagnostic policy Service I get "Error 5 access is denied". I get the same message with the DHCP service.

I'm sure that if I could get the started disgnostics I could sort the problem.

I have a backup of the data and could run the option 'restore factory settings', but rather he would avoid if possible.

I ran "sfc/scannow" and he could not fix the 2 files (desktop.ini and settings.ini). Checked against virus and spyware. I tried to disable the firewall.

Please can anyone suggest what I can try?

Thank you very much

Gavin

Hello

Have you tried several times to Mode safe mode with networking - F8 tap that you start?

Try a clean boot to see if you can connect then. Look for any process that looks like
as is it not. If you find a Google it.

How to troubleshoot a problem by performing a clean boot in Windows Vista
http://support.Microsoft.com/kb/929135
How to check and change Vista startup programs
http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

Autoruns - free - see what programs are configured so that it starts automatically when
your system boots and you connect. Autoruns also shows you the complete list of the registry
and where applications can configure Auto-start for the files settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx

Process Explorer - free - find out what files, registry keys, and other objects
processes have open, which DLLs they have loaded and more. This unique
powerful utility will show you even owned by each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

--------------------------------------------------------------------------------------

Other methods:

First switch off the modem, router and computer for at least 3 + minutes. Power on
the modem when it is completely ready running on the router when it is completely ready turn on the computer.
Which is known as a hard reset.

Have you checked the other computers on your installation?

Download the latest drivers for your network card and WiFi on another computer and transfer
for your machine on removable media - CD, DVD or USB drive.

The value of ALL services back to their default values.

Start-up services - type in the search - find top - done right click on – run as administrator.

BlackViper - Vista Services
http://www.blackviper.com/WinVista/servicecfg.htm

I hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

Tags: Windows

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